I received my offer letter on a Saurday as well. I waited for 1 week and then rang them(the no. on the letter) on the Monday. They told me the money would be in our account by the end of the week but when I checked an hour later,it was there.

Hello Ronan See the thread titled Ulster bank. I posted there on the 9th of July,to say I got all my money back from Ulster bank:D . I got my offer letter from them exactly 7 weeks and 5 days from the day they received my first letter. If I had not heard from them by 8 weeks,I was going through the Financial Ombudsman. If you have not heard from them on the 2nd account within the 14 days of them receiving your letter before action,then you could send that to the Financial Ombudsman now.

Hello Stephen I had already my statements. Sent the 1st letter-asking for my money-got a reply within the 14 days- no you're not getting it,enclosed was the financial ombudsman leaflet if I wanted to take it further. Then sent the 2nd letter, within the 14days got a reply saying it would take 5-6wks for them to look into it. I had to send them copies of my statements with the charges highlighted-even though they had the list of charges and what they were. They said they would refund the cost of the photocopying or postage. I was waiting until today as this is when the 8wks were up from the day they would have received my 1st letter and then I was going to post all details to the financial ombudsman tommorrow. I got a letter from them Saturday-opening it I thought they were fobbing me off to the financial ombudsman because the leaflet was enclosed again and when reading through the letter it was looking that way but when I scanned further down 3/4 of the page-they offered me full payment-I'll give it to you rounded to the nearest hundred -£1700. I have signed the acceptance letter and posting it special delivery today-they say the money will go directly into my account. They also say I am not to give any of these details to any 3rd party and if I do not accept these charges in the future,they will review my account and possibly offer a simple one with no services that can result in charges.

Hello belfastgirl11 I got the exact same letter yesterday in the post. Having been on the moneysavingexpert site, I would at this stage start my claim online but I've read claiming fees back in nothern ireland? thread, posts 111,117+118 and apparently the courts have suspended all bank charges claims until some sort of statement is made. So I think I'll do what I'm asked and if not happy with final response, I'll put my complaint to the financial ombudsman. What are your thoughts on this?