Hey Thanks everyone What do you think the best way to contact them would be? Letter with a copy of the apple print out? Email? Or phone? I have only spoken to them on live chat so far or should I let them send it off and have a loaner in the first instance Thanks again Meg&mog

Hi Thanks so much for your reply I did get a print out from Apple this is what it says Issue:device will not restore Steps to reproduce:dug restored and error (9) when restoring Cosmetic condition:no damage to note Proposed resolution:replacement required Advised out of warranty status Referred to seller Hope you understand that lol Thanks again Meg&mog

Hi Guys Sorry if this is posted in the wrong place need a bit of advice I have a iPhone 6s on contract with EE since July 2016 it has developed a fault I took it to my local Apple Genius Bar and the man explained it was out of warranty he told me the fault is a hardware problem nothing I could have caused and told me to go back to EE I spoke to EE this morning over live chat and they said if I take it to a store they will send it off if the fault is deemed to have been there at point of sale they will repair or replace it and they will give me a loaner if not they will charge me for anything that needs doing they told me it might be best to claim on my home insurance as it could be cheaper Can I do anything? Is apple or EE responsible or none of them? My contract doesn’t run out till July this year and my phone is no good Thanks for any help you can gone guys Meg&mog

Hi Guys I haven't been on in a while always so pleased to see this group is still here when I do log on I wish I was more knowledgeable about stuff so I could help others I'm here for a bit of a rant as well as any thoughts people may have. I have 2 daughters ages 23 and 21 they both work in childcare private run nurseries My older daughter has 9 years exp and is level 3 qualifies my younger daughter has about 3 years experience and is currently studying towards level 3 They have probably worked in around 6-8 nurseries between them in all of their settings they have been treated so poorly that I am racking my brains trying to think of someone I can report their appalling management to My older daughter in her career has had numerous false allegations made against her by other staff members never by children or parents she had 1 "colleague" in one nursery contact the police claiming my daughter had marked her child who she was allowed to work in the same room as she gave 3 different versions to 3 different people stating she had caused 3 marks then 2 then 1 the police ended up saying this was clearly made up and they were not going to peruse anything my daughter had been suspended during this time On her return to work after all that came to nothing they sacked her for a "bad mock ofsted visit" cut a long story we of course fought it she got her job back and was transferred to another nursery in the same chain that's just a small example of what my daughters have had to put up with My youngest daughter currently works for a nursery almost level 3 qualified my older daughter works for a completely different nursery a member of staff from my older daughters nursery failed to attend a interview she had arranged at my younger daughters nursery and they have told my younger daughter that there is a "black mark" against her name because this member of staff from my older daughters nursery didn't show up my younger daughter has never met her! My older daughter has just received a "first and final" warning for a colleague saying she called a child a heamorrid (sp) 1 witness to that who was given an interview and asked do you remember an incident on Monday regarding (my daughter) and a child she said no instead of interview being over the manager went on to explain the whole allegation and then said now do you remember the person said yes when called into diciplinary for questioning she started talking about another incident entirely not involving my daughter yet it was still upheld on appeal I've seen my girls be physically ill at the thought of going work they have had panic attacks been doctors offer d sicknotes which they don't take because even 1 day off sick they are questioned or berated The treatment of staff in childcare is appalling and I really feel like I need to tell someone about this nursery in particular as I type this my elder daughter is half way through joining the police she's passed interview has had fingerprints DNA etc took has a medical tomorrow and is being fitted for a stab vest very soon but she keeps getting emails from the police HR because they haven't received her reference she's due to leave next Friday they just won't fill it in There is so much more but I don't want to complicate you all my daughters worked for the same company up until recently my younger daughter wanted to work at my daughters branch as it is nearer to my home but they said they couldn't work in the same building because they are family about 4 weeks later my elder daughters manager employed the girlfriend of the girl that works in my daughters room they work in the same building 1 room away from each other when my daughter questioned this she was told a couple are not closer than sisters even though they share a bed unbelievable!! Please don't think I'm a mother of 2 brats who don't like work that's not true my girls are hard working reliable and trustworthy I have tried emailing the senior manager of this company she assures me she would look into this and I heard nothing Who can I make aware of this? My mp? Ofsted? Anyone have a clue? Thanks for reading this

I rang and enquiried as to when the contract ended and they took my phone call as a 30 day notice to terminate the contract so I will be charged another month for a contract that ran out in August Thanks

Hi guys Sorry if this question has been asked a million times I've had a look around the forum and couldn't see anything I had a iPad Air on my mobile phone account with EE a couple of years ago it was actually my husbands in my name anyway yesterday while checking my bill on line I noticed we were still paying for it it shows as tablet (24 month plan) on the bill and after some thought realised it should maybe have been finished by now I rang them and they confirmed it had finishes in Aug 2016 but that I had to request it be cancelled so I wouldn't continue to be charged the just under £30 a month I have paid 5 months more than I should have and while I am willing to accept that you have to request it be cancelled not sure why They give you no warning or information that a contract is coming to an end they do with a phone contract can I claim back the money? Is this right? And have you ever come across this before? Thanks so much guys ☺ Meg&mog

Hi Guys Got a bit of a question if anyone can help? I will try and keep it short basically I claim carers allowance and I work 12 hours a week this time last year I changed jobs as I thought a job during the day would suit my caring role easier anyway I left my first employer on 29.8.15 that date was my last shift I started with my new employer around the beginning of sept 15 anyway I rang carers allowance to tell them a change in circumstances I wasn't going to be earning over my allowance but I knew the holiday pay from my last employer was something they needed to know about anyway I phoned them and the automated lady said the fastest and easiet way to tell them of a change in circumstances was to fill in a online form which I did I never heard anything didn't think anything of it I left the new job because I hated it around middle of oct didn't work any notice couldn't stand the place anyway I went back to my first employer on 22.11.15 I rang carers again to let them know a change in circumstances again only this time I stayed on hold to speak to someone rather than filling in a online form as the automated lady was still suggesting I finally spoke to someone who said there was a back log of online forms they were working some 3 months behind she said so I told her my new circumstances and left it at that I then recieved a letter saying I owe £243.40 because my holiday pay from 1st employer when I left back in August had taken me over my allowance I think I recieved this letter around Feb/March this year I rang them up and said I did inform you I filled in a online form they said oh yes we see that it's our mistake don't worry about it you don't have to pay it back I recieved another letter I'm not sure on what date but I still have them if I need to dig them out saying they had another decision maker look at my case and have changed their mind and I do have to Pay the £240 odd back I rang again he said well we know you filled in a form and we didn't act on it quick enough but an over payment was still made so pay it I told him I didn't feel this was fair as I did what I was supposed to do I had or have no control over thier work load the system advises you to fill In a form that's what I did I was getting nowhere so he said just offer a monthly payment they will accept it wait till the debt management contact you all will be well So yesterday (sat) I recieved a letter stating from 5th sept they are taking £20.70 A WEEK off my carers to pay this back So my family have to be over £80 a month down for a mistake they made? Given the fact that you get 4 weeks to appeal and I have probably missed that can I do anything? At least lower the repayments? Thanks guys hope it all makes sense Meg&mog

Hi all Not posted for a while had a few other things to sort out as well as trying to sort this....I recieved my SAR paperwork all was ok couldn't really use it for anything but they know I have it now was hoping stupidly that would be enough The complaints dept of CSA looked into my case and unbelievably tried to tell me the payments had stopped because they had to look into my complaint so I was being blamed for the delay....I still haven't received a payment in August it will be a year since the payments stopped my daughter has left college and started work so now it is an arrears only case they sorted out so they said all the overpayment with the other parent and I was told I would recieve £220 per month to pay off the over £4000 in arrears he owes the first payment was as before attachment of earnings should have been collected from his wages at the end of April to be paid to csa by 19th may then passed on to me I have rang this morning they have recieved no payment and nothing has been done about it I am livid I am currently waiting for them to ring me back after "looking into my case" so annoyed they have told me several times my payments shouldn't have stopped or at least the monthly payment without arrears shouldn't have stopped but yet they did last August and never started up again I will message again when and if I recieve this call back Thanks guys

Ahh yes I forgot about that bit I printed the form out and filled it in I will ring in the morning Sorry thank you again

Oh my god!! I am so sorry you are dealing with this rubbish too but kind of glad I am not alone it's a joke the system stinks please let me know how you get on with your MP I have a suspicion I will be booking in with mine too in the not too distant future All the best to you

Thanks again citizen B I was wondering the only address I can find is a free post Wolverhampton address post handling site B As SAR,s should usually go recorded any idea what I should do? Thanks again guys

Hi Citizen B Thanks for reply you are right I will certainly be doing that in future but up to now I haven't stupid I know I am hoping when I SAR them the notes I receive will pretty much tally up with what I have been saying big hope I know but I will keep you all updated Thanks again

Hi Antone Thanks so much for your reply sorry to be thick but I am right in thinking you send the £10 fee? I have rang these today and still they have not heard from the employers and still they have done nothing I am going to see if I can find someone to email first see where that gets me if not I will involve my MP Thanks again

Hi Just one more question Is it possible to SAR (subject access request) the CSA? Thanks

Ok great thank you again

Thanks Conniff Sorry to sound thick would this be my local MP or someone higher? Thanks

Hi All Does anyone know an email address or letter address which is the best to send my complaint about the CSA to? I have been messed around by the csa for years the last one being the worse and I've had enough now I keep being lied to you can never talk to the same person twice they lie for fun they update the notes on thier system regarding your telephone call with nothing that was actually said it's horrendous I've not recieved a payment since August last year and this is on a case with a attachment of earnings they told me the other child on his case (there are 2 mine and one other) the other parent has been overpaid they say this is why my payments have stopped even though he owes me over £4000 in arrears everytime I ring I am told different stories now they are telling me they have to get in touch with the tax office to find out where he works they know where he works it's on thier system Believe me this is not all that's happened just a brief outline any help you can offer would be great Thanks again

Hi all Sorry if I have confused anyone Uncle Bulgaria certainly felt like that myself for a while but she has only had one accident both problems the airbag light and this issue stemmed from it so not too bad The airbag light issue the ECU and everything has been fixed along with the ball joint and an MOT cost £240 from a garage recommended by my brother so that's all good now It's just Tesco that are the issue now should I google the CEO information? Or ring again and see if they will back down? Thanks again guys

Hi all So sorry for the delay in updating I use this site with my phone that's my only source and my phone broke so I have had to wait to get a new one Anyway the box was eventually fitted the people I was passed on to here Jamie and michaek were brilliant and helped loads so thank you all so much We do have another problem though with Tesco Box insurance the old insurance company sorry if I should make a new thread could admin do that for em? Anyway on 1.9.14 less than a month after passing her test my daughter hit a curb it ended up breaking the bar at the front of the car or something it was a night mare at the time it happened at about 1.15am she had been babysitting for her uncle Anyway when she bought the car she got what they called was a free years roadside assistance although it really meant don't ring us more than 6 times :-/ she rang everyone that night me her dad her insurance her roadside cover everyone she was scared and on her own someone did come out and towed the car to the nearest garage took him 15 mins we assumed it was the roadside people didn't think anything more of it got the car fixed and that was that Tesco bank sent my daughter her renewal quote it went from £1000 for the year to £1400 the reason they gave for the hike was that she hadn't earned any "bonus miles" with her black box have no idea what this meant she found Hastings smart miles cheaper and went with them we asked Tesco for a letter saying she has 1 years no claims they said they would email it around 4/5 times she was told this and never received a email so she booked a morning off work to sort it out When she rang they told her that on the night of 1.9.14 it was them that sent the tow truck out he was with her for 15 mins and it cost them as a insurance company £216 they first tried to claim they stored it for 2 days but we soon put them straight about that my daughter asked if they see this as a claim why she has had no written confirmation of this why she paid no access etc etc they apologised said they made a mistake and they would email her no claims letter Didn't receive it rang again they said sorry about that if you haven't had it by 3pm this was last weds then ring back but they left a message on the house phone asking her to ring them She did and they are now saying its a cost we incurred no it isn't a claim but we are withholding your no claims bonus letter until you pay the £216 owing I have had her ask why she has never had a letter or anything to say they paid out on anything they said if she had stayed with them they wouldn't have recouped the cost but since she has moved company's they will withhold her no claims even tho it wasn't a claim So annoyed!! Hastings are going to up her premiums by £400 for the year if she can't produce the letter Tesco won't budge is there anything we can do? Please help thanks guys

You would have thoughts so but the engineer won't touch the car without a valid MOT certificate

Will do DX thanks again

Hi Jamie Thank you for your reply we will send the email now thank you

Thank You DX I have phoned CAB it was out of their remit so they put me on to consumer advice line I am in a call back list between now and 5pm tomorrow My daughter is about to ring and see if she can get this extension till the end of next week should I wait? Or have her give it a try? Thanks again

Hi Guys Got a bit of an issue I could do with some help with bear with me I will try and explain as best I can My daughter has been driving a little over a year her first car first insurance policy etc etc her MOT and insurance renewal were both due at the same time After being insured with Tesco for a year their renewal quote was very high she shopped around and found a better quote with "Hastings Smart Miles" because of her age (22 just) and her length of time driving she has a insurer who fits a black box so monitor her driving She paid over £200 deposit (can't remember exact amount) and arranged for the engineer to come to her work place to for the black box last week the engineer came here to out home address I explained to him that he should be at her work address as she works full time he said he would contact the office and rebook I thought she would receive a telephone call A couple of days later she received a letter saying her insurance would be cancelled on 26.8.15 due to the black box not being fitted she called and explained that they sent the engineer to the wrong address initially they weren't having any of it I got her to give permission for me to speak to them I explained that this was thier mistake they said they would have to listen to the original call to establish whether my daughter was telling the truth and they would contact us Received no call daughter rang Saturday morning they stated that if the call did indeed support my daughters version of events which we knew it would then they would ask the under writers for a extension she said she would get on to this Monday morning and call my daughter back again no call - my daughter telephone yesterday morning They stated they had not yet listened to the telephone call recording and would do so in the next hour and call her back again they didn't call her back - she called them spoke to someone who said he would look into it and call her back This person did call back at approx 3pm - he said he had good news that they had listened to the call and my daughter had indeed gave her full work address for the black box to be fitted at but for some reason the engineer was sent to her home address so the underwriters had agreed for a 7 day extension In the meantime the car went for MOT and failed on a ball joint which has been done and a problem with the ECU and airbag light the car has been in the garage for over a week now the ball joint has been done and the ECU has been sent off for repair the insurance company know this and are saying they will not fit a black box into a car with no valid MOT certificate I spoke to garage where car is last night the black box is scheduled to be fitted on Tuesday 1st sept between 9-1 - that's the deadline day of this 7 day extension they have been given because when giving this extension they counted yesterday as day 1 which I think is unfair it was 3 pm when they rang and they weren't going to send someone out then and they count bank holiday Monday as a day even thingy are not open and Sunday they count even tho they don't work I am planning on ringing CAB at 10am when they open the ECU was received by the place who is fixing it yday and they are hoping to get it back to the garage by Friday so the car being ready for Tuesday looks unlikely but if this box isn't fitted they will cancel her insurance I'm sorry this post is very long and has a lot of info just wondered what you guys thought Thank you

Hi Wow well that kicked off.....it is a shame because I find all help on here very helpful I don't take 100% truth or fact from anyone just a mixture of it all really no one is 100% right I think a mixture of people's knowledge and experience is a good balance I take no advice whatsoever from Acas I find if you speak to one rep you get one answer you can ring 5 mins later and get the opposite answer and I find them rude...my opinion and my experience such as the other day I rang about my eldest daughters work problem the fact that she has been waiting 5 months nearly now for a diciplinary date I asked the rep what is considered "a reasonable length of time" as thier website states he said very abrupt "there is no limit that's like asking how long is a peice of string" If you look on the Internet you get completely different answers the best thing to do is check the companies own diciplinary policy which in regards to this thread my daughter hasn't even recieved that in itself is wrong according to Acas website but you tell them that over the phone and they disagree so Acas I don't trust I am sorry Bill has chosen to take himself not only off my thread but off here all together I have been a member on here for many years in many different forums on here and found everyone almost everyone to be very polite and helpful especially towards each other when there is a disagreement but that seems to be changing on here and I don't want a part in that either Thanks for all your help over the years i am grateful beyond words. Meg&mog