I had a chemical flush done after the valve problem, six months previous, it wasn't a power flush, but as I understand it they achieve similar goals. Both "engineers" that visited did not make mention of a flush being required, as they could tell, from my understanding, that a flush had been done, the only thing they were talking about was "Boiler to old, not viable to replace". The only person that decided the problem was because of grunge in the system was the call centre person I talked to when the engineer had left, and once this call centre person had made that decision, it was the story British Gas were sticking to, regardless of what the "engineer" had said when he actually had been onsite. That also does not negate that it took their "engineer manager" 20 days to follow up, expecting the family and I to have no hot water or heating during that period, and the fact that the Boiler was FULLY OPERATIONAL before the British Gas "Engineer" turned up, and didn't work after he left! Be warned, stay away from this lot, you will regret it otherwise.

I was not actually advised I needed a power flush until they decided that this was a useful excuse to get out of the repair, as I said the "engineer" that came onsite, after the first "engineer" broke the boiler, said nothing about a flush or blockage, it was the guy on the phone who went through the earlier records that decided this was the problem, even though he had not been onsite and two of his "engineers" had. Why did the "engineer" not mentioned blockage? Cause they could see I had a chemical flush (true it wasn't a power flush) after the repair six month previous. In my experience British Gas will use any excuse to wiggle out of their obligations, they, supposedly, "looked after" this system for going on seven years, they should have maintained it to a level to make sure there would be no excuse to wiggle out of their obligation. Again, I can't be more clear, STAY AWAY!

I had a British Gas Home Care agreement with them for going on seven years, I had them out to do their so called "Yearly Service", every year, lasting typically twenty minutes, they were the only ones looking after boiler during that time. Six months ago I had a problem with the pressure valve, it was dripping water outside, they came out and replaced it. But did not look at why it overheated. Six months later I had a leak from an internal valve, so I rung them up to come out. The "engineer" came out and replaced the part, then left. The next morning I went to have a shower, no hot water, the boiler wouldn't fire up, I called British Gas back, they looked at it and said the heat pump needed replacing, and that they would not do it as "Boiler was old and repair was not viable", and that it would cost me, £398.91 + VAT for the part and £270 for labour to replace it! After I had paid them close to £2,000(!!!!!) over the years, they now wanted me to pay near £700 quid to fix my boiler, a boiler that before their "engineer" turned up was working fine, I had hot water and heating before he arrived, none after he had gone! I rang British Gas, told them I was not happy, they then decided that it was not covered under the agreement because I needed a flush, and that this had caused problems, they based this on the valve I had replaced six months earlier, this is despite the HomeCare Checklist that the engineer left not mentioning this at all, and the only comment on there being about the fact that the engineer didn't think it was a viable replacement. I told them I had no hot water or heating, and it was Friday morning, and I was not going to hang up until I got agreement someone come out to fix the boiler, as I didn't want to spend the weekend with no hot water and heating. Eventually we got to a stale mate, they would not escalate to someone directly, an "Engineer Manager" would have to call me back, I insisted it had to be on Friday, so we could have someone in worse case Saturday. They said ok. To make a long story short, I did not hear from their "Engineer Manager" until 20 days(!!!!) later, they expected me and the family to go without heat and hot water for twenty days!!!! I didn't of course, I went to a local Cogi registered guy, got him to fix it on the Monday. When I finally got a call from the manager, he said "well now that you have fixed it, there is nothing I can do" I pointed out that waiting 20days for a follow up, what the hell did he want me to do??? People, trust me, I have made this mistake, I have nothing to gain from you buying or not buying the Homecare agreement, but I can tell you from experience that if you do, YOU WILL REGRET IT! Keep far, far away.

From the experience I have had with BritishGas home care I think you will be VERY luck if you manage to get them to repair it. I had a British Gas Home Care agreement with them for going on seven years, I had them out to do their so called "Yearly Service", every year, lasting typically twenty minutes, they were the only ones looking after boiler during that time. Six months ago I had a problem with the pressure valve, it was dripping water outside, they came out and replaced it. But did not look at why it overheated. Six months later I had a leak from an internal valve, so I rung them up to come out. The "engineer" came out and replaced the part, then left. The next morning I went to have a shower, no hot water, the boiler wouldn't fire up, I called British Gas back, they looked at it and said the heat pump needed replacing, and that they would not do it as "Boiler was old and repair was not viable", and that it would cost me, £398.91 + VAT for the part and £270 for labour to replace it! After I had paid them close to £2,000(!!!!!) over the years, they now wanted me to pay near £700 quid to fix my boiler, a boiler that before their "engineer" turned up was working fine, I had hot water and heating before he arrived, none after he had gone! I rang British Gas, told them I was not happy, they then decided that it was not covered under the agreement because I needed a flush, and that this had caused problems, they based this on the valve I had replaced six months earlier, this is despite the HomeCare Checklist that the engineer left not mentioning this at all, and the only comment on there being about the fact that the engineer didn't think it was a viable replacement. I told them I had no hot water or heating, and it was Friday morning, and I was not going to hang up until I got agreement someone come out to fix the boiler, as I didn't want to spend the weekend with no hot water and heating. Eventually we got to a stale mate, they would not escalate to someone directly, an "Engineer Manager" would have to call me back, I insisted it had to be on Friday, so we could have someone in worse case Saturday. They said ok. To make a long story short, I did not hear from their "Engineer Manager" until 20 days(!!!!) later, they expected me and the family to go without heat and hot water for twenty days!!!! I didn't of course, I went to a local Cogi registered guy, got him to fix it on the Monday. When I finally got a call from the manager, he said "well now that you have fixed it, there is nothing I can do" I pointed out that waiting 20days for a follow up, what the hell did he want me to do??? People, trust me, I have made this mistake, I have nothing to gain from you buying or not buying the Homecare agreement, but I can tell you from experience that if you do, YOU WILL REGRET IT! Keep far, far away.

I have just read about this great idea on another website: Rant: British Gas | Coofer Cat's Weblog Basically you can make British Gas pay! Revenge is sweet!!!! This is what it suggest, not that I am suggesting you follow the advise: * Go to www.google.coms * Do a search for something gas related * British Gas advertises at the top of the page * Click on this Advert! IT COSTS THEM ££££ EVERY TIME YOU CLICK!!! Cost to you, just a bit of time, cost to them, if we all do it, LOADS!!!!

I have been with British Gas Home Care for three years, never missed a payment to them. I called them a few weeks back saying my boiler, which is covered by my home care contract, was having problems. Despite making a morning appointment the engineer finally turned up at 6:30pm. I had to take a day of work for this. He came in spent less than five minutes looking at the boiler and said all that was needed was to turn up the gas pressure, which he did. The problems continued until it completely failed two weeks later. I called home care at 7am on a Thursday; they said they could not get anyone around until Friday, despite me pointing out that I have no heating or hot water. I took the day of work and booked the engineer for a morning call. The engineer turned up late on Friday and could not fix the problem and said I would have to go over the weekend with no heating or hot water. I took the day of work and booked the engineer for a morning call the next day. An engineer turned up late on Monday and could not fix the problem and said he would come back with another part on Tuesday. The family and I would have to go another day with no heating or hot water. I took the day of work and booked the engineer for a morning call the next day. An engineer turned up late on Tuesday and couldn’t fix the problem. Said they needed to order a new part. The family and I would have to go another day with no heating or hot water. I took the day of work and booked the engineer for a morning call the next day. The engineer hadn’t turned up by lunch time so I called and asked where he was and was told he was running late and would be there later. I had no reason to believe otherwise as they are always late. He didn’t turn up, at all. The family and I would have to go another day with no heating or hot water. I took the day of work and booked the engineer for a morning call the next day. An engineer turned up on time on Thursday, with a second engineer, they couldn’t fix the problem. They said they would have to get the manufacturer out to fix it. They said they will call me back later in the day, they didn’t. I called the help desk and was told sorry, we can’t help we have asked the manufacture to call you. I asked when they would call, they said we don’t know, maybe Friday, maybe Monday, maybe Tuesday. The family and I would have to go another day (??), week(??) or month(??) with no heating or hot water. Five days off work and counting, over £700 of payments to British Gas and now at least ten days and counting with no hot water or heating. I Make up your own mind about whether you want to deal with this company.

I have been with British Gas Home Care for three years, never missed a payment to them. I called them a few weeks back saying my boiler, which is covered by my home care contract, was having problems. Despite making a morning appointment the engineer finally turned up at 6:30pm. I had to take a day of work for this. He came in spent less than five minutes looking at the boiler and said all that was needed was to turn up the gas pressure, which he did. The problems continued until it completely failed two weeks later. I called home care at 7am on a Thursday; they said they could not get anyone around until Friday, despite me pointing out that I have no heating or hot water. I took the day of work and booked the engineer for a morning call. The engineer turned up late on Friday and could not fix the problem and said I would have to go over the weekend with no heating or hot water. I took the day of work and booked the engineer for a morning call the next day. An engineer turned up late on Monday and could not fix the problem and said he would come back with another part on Tuesday. The family and I would have to go another day with no heating or hot water. I took the day of work and booked the engineer for a morning call the next day. An engineer turned up late on Tuesday and couldn’t fix the problem. Said they needed to order a new part. The family and I would have to go another day with no heating or hot water. I took the day of work and booked the engineer for a morning call the next day. The engineer hadn’t turned up by lunch time so I called and asked where he was and was told he was running late and would be there later. I had no reason to believe otherwise as they are always late. He didn’t turn up, at all. The family and I would have to go another day with no heating or hot water. I took the day of work and booked the engineer for a morning call the next day. An engineer turned up on time on Thursday, with a second engineer, they couldn’t fix the problem. They said they would have to get the manufacturer out to fix it. They said they will call me back later in the day, they didn’t. I called the help desk and was told sorry, we can’t help we have asked the manufacture to call you. I asked when they would call, they said we don’t know, maybe Friday, maybe Monday, maybe Tuesday. The family and I would have to go another day (??), week(??) or month(??) with no heating or hot water. Five days off work and counting, over £700 of payments to British Gas and now at least ten days and counting with no hot water or heating. I Make up your own mind about whether you want to deal with this company.