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  1. Thank you for your advice dx, I have received a reply to my LBC - they have actually agreed to replace the carpet - the manufacturer still maintains there isn't a fault but hey ho the retailer will replace. I'm so happy I can't quite believe it.
  2. Do you know how they work out the wear and tear element? The life expectancy is 20/25 years for 80/20 wool carpets and I've had it for 2.3 months.
  3. I've sent my LBC to the retailer, along with a quote of what it will cost to replace the carpet. I just don't understand what the point of CRA 2015 is, if I'm not going to win anyway (so I'm told) despite having a report stating the carpet is faulty!
  4. Thank you. I've already told them I'm taking it further, starting with Arbitration - the retailer is a member of the Carpet Foundation but as the manufacturer isn't, the CF can't do anything outside of a year. I asked the retailer for confirmation of their offer being a final response as I would need this if I were to proceed legally - they obliged. It really frustrates me that whilst I've got a report proving my point, both the retailer & the manufacturer are saying the report doesn't make sense and are adamant that it was fit for purpose at point of sale. manufacturer refuses to let me see their reports. It also annoys me that they can just fob me off and get away with this. If I accept a partial refund, that's asking me to keep a faulty carpet, which I bought because of it's colour the colour is no longer there and for me to change it will cost significantly more than they've offered. Grrrr.
  5. I had a carpet fitted October 2019. In January 2022 I informed the shop there was a fading issue. They informed the manufacturer who sent an inspector and also said the carpet would be tested. They rejected my claim as there wasn't a problem. I then got the carpet tested myself which states there is a manufacturing defect and it doesn't come up to the allowed standard. The shop & manufacturer between them have offered £470. The carpet cost about £1,030 (plus fitting extra). I've declined the cash as I really want a replacement carpet. Carpet foundation can't "arbitrate" so where next, there is no ombudsman so do I go to small claims court? my mistake the carpet actually totalled about £903 as we'd got a discount. Any advice appreciated
  6. yes! he actually messaged me early this morning and asked me to send another invoice, fingers crossed.
  7. I didn’t know that I’d only have help from Ebay if it was a forced refund in all honesty and RM actually delivered on the day they said they hadn’t, to the address they said they couldn’t identify. Just how they managed that I don’t know. Had I not sent a letter I still wouldn’t know where my parcel ended up. Surely if Royal Mail failed to track it to being delivered back to me, as stated on their tracking system, then effectively they haven’t fulfilled the service I paid for? They certainly failed to obtain a signature on delivery which has resulted in me losing £211.15p
  8. I sold on Ebay. Sent Special Delivery Next Day Guaranteed (1pm). Tracking updated to read: Undelivered as couldn't identify the recipient address, returning to sender. It hasn't been returned, that was 15th February, no further updates. I issued the buyer a refund straight away. Royal Mail refused to pay out because I had incorrectly labeled the parcel (I know I didn't and now I can actually prove it) It's currently in the hands of the postal review team. I decided to do some digging and I sent a signed for letter to same address, it got delivered. Seems it's a shipping company that forwards the items on to the buyer in the Mid East. Ebay can't get the buyer to pay me because I issued the refund and I've appealed to the buyer myself but he's ignoring me. Where do I go from here? The parcel got delivered but RM failed to track it properly so now I've lost my goods and my money. it's RM's fault should they pay up?
  9. I sold some mugs on Ebay and posted them at a Post Office branch, Special Delivery Guaranteed Next Day (1pm), costing £11.15p. I posted them Sat 12th Feb but I knew they wouldn't actually go until the Monday, therefore expecting delivery on the 15th. I checked online tracking and it said item would be returned to sender as they couldn't identify the address. I've never received my parcel back. Online tracking hasn't been updated any further since the 15th Feb. RM helpline said if there wasn't a return address on the parcel it would more than likely be sent to the National Returns centre but the tracking would say this and when it did, I could phone back and get my parcel returned. This hasn't happened. I made a claim online for the loss of my parcel but they said it isn't lost if its sent to the NRC because it was incorrectly addressed. I've asked what the problem was with the address that it couldn't be delivered, they can't or won't tell me. I've asked for photographic evidence that there was a problem with the address, in case the label had got damaged, still they can't or won't tell me. I have google mapped the address and sent them the photos clearly showing the address. I've sent them my post office receipt showing the door number and postcode but still they decline my claim. I've taken it to the last stage within RM, the Postal Review Team and they've said it could take 30 days. Meantime, I've written to the NRC in Belfast to see if they can locate my parcel as they only hold them for a period of about 30 days. I feel the Postal Review may well also decline my claim because RM won't say they've lost my parcel, surely they have if they can't track it? I've now decided to send a first class signed for letter to see if it gets delivered as this will be further evidence for me. I just wondered what peoples thoughts were, in readiness to take this to the Ombudsman. I paid for a tracking service and they've failed to track it but they're using the excuse that it was wrongly addressed. What makes it more frustrating and annoying is that I know I addressed it correctly, I know I put my return address on the back , we all know to purchase that particular service, the post office check these details, I even asked my buyer if he'd had problems before and he said he hadn't. Grrrrrr.
  10. can't make head nor tail of it, however, I have been thru computer records & clerical records and can't find anything specifically mentioning "overpayment".
  11. Received the bundle from DWP today, its a minefield! I have her application which includes copies of her bank statements/savings etc at that time 2004. I have also found a letter that says "sorry to hear of the death of...... etc - our records show we owe her some money" goes on to ask who the money should be paid to and for their account number. where do I start?!
  12. No it wasn't suitable for a third party asking for a deceased person so I sent a letter clearly stating it was a SAR request and that they had 30 days etc. the only part I left off was that I would make a complaint. I sent it trackable delivery and so I know they received it. Does that really matter though, as long as they've received a request they should adhere to it surely
  13. Well I sent SAR which dwp received 13th February. Haven't received anything back yet. We're supposed to send in the financial details by the 28th March (if we don't they'll calculate any overpayment on what info they already have). Should I just sit and wait for their calculation or write to them beforehand saying we've asked for SAR and heard nothing so we take it there wasn't any overpayment after all.
  14. any advice on what would be the best way to word a letter?
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