Hi Guys, I hope all is well. I have an update, sadly there is still no update.... I registered with a supplier in August and have paid my first direct debits for dual fuel and I was very worried about what was going to happen with my gas meter which was shipperless. Well I gave the MPRN, the serial number and lastest meter reading to the supplier and waited 4-6 weeks as I was told having spoken to the supplier. After 6 weeks I heard nothing about my gas meter, the electric meter had been taken over from my previous supplier. I had checked online using the https://www.findmysupplier.energy/webapp/index.html service to check to see if my meter was shipperless and unbeliveably it had my MPRN and the new supplier next to it where it has been previously been shipperless. I thought I might finally have a resolution to all the issue, only to then receive an email from the new supplier stating that they needed the serial number and latest reading from my gas meter as the information they had for me was not correct on their systems. I called the supplier and they had no record of my earlier call at the end of August to give the meter serial number etc even though they had clearly registered the meter on the find my supplier service. I have given the details again and was told it was going to take another 4-6 weeks for them to register. My gas supplier is virtually nothing, its only used to heat the water for washing the dishes but my electricity usage is high as everything in the flat is electric. I'm concerned that I will be charged estimated bills for gas that i'm not using and that my previous usage will be back dated on estimtated usage when my usage is extremely low. I'm going to start keeping a log of all my contact with the supplier as i'm spending all my time in vain to sort this issue out and I have health and family concerns that are causing me a lot of distress alongside this. If anybody has any advice I would be very grateful. Many thanks!

Hi Guys, I hope all is well. I have an update, sadly there is still no update.... I registered with a supplier in August and have paid my first direct debits for dual fuel and I was very worried about what was going to happen with my gas meter which was shipperless. Well I gave the MPRN, the serial number and lastest meter reading to the supplier and waited 4-6 weeks as I was told having spoken to the supplier. After 6 weeks I heard nothing about my gas meter, the electric meter had been taken over from my previous supplier. I had checked online using the https://www.findmysupplier.energy/webapp/index.html service to check to see if my meter was shipperless and unbeliveably it had my MPRN and the new supplier next to it where it has been previously been shipperless. I thought I might finally have a resolution to all the issue, only to then receive an email from the new supplier stating that they needed the serial number and latest reading from my gas meter as the information they had for me was not correct on their systems. I called the supplier and they had no record of my earlier call at the end of August to give the meter serial number etc even though they had clearly registered the meter on the find my supplier service. I have given the details again and was told it was going to take another 4-6 weeks for them to register. My gas supplier is virtually nothing, its only used to heat the water for washing the dishes but my electricity usage is high as everything in the flat is electric. I'm concerned that I will be charged estimated bills for gas that i'm not using and that my previous usage will be back dated on estimtated usage when my usage is extremely low. I'm going to start keeping a log of all my contact with the supplier as i'm spending all my time in vain to sort this issue out and I have health and family concerns that are causing me a lot of distress alongside this. If anybody has any advice I would be very grateful. Many thanks!

Hi D5 Wes, I hope you're well. Thank you for taking the time to reply I really appreciate your help. I have called the supplier this week as it would still not alllow me to input meter readings, and my meter still shows as shipperless even though I have a contract and I'm now on supply. I searched for my meter using the link posted above for the network. I spoke with the new connections team and they finally seemed to understand what the problem was and said it will take 4-6 weeks to register the meter. I'm not sure that in your experience if this sounds correct or not, and if I have finally found a resolution to my problem? Making a payment for the small amount of gas I have used wouldn't be a problem, I am just concerned that they will turn around and think they can issue an estimated way beyond my actual usage. Thanks, Frank.

I tried to submit the gas meter reading to the supplier and again it says that they are not able to take the meter reading at this point even though they have the MPRN. I'm not sure where I stand, and what happens when the supplier try's to register the meter onto the system. My uasage is virtually nothing for Gas and I have the initial reading from when I first moved in and have taken picutres of the meter reading periodically to evidence how much I have used. My main concern is that the meter is registered onto the system and the bill is backdated based on estimates and not actual usage. I'm happy to pay for what I have used, the only time gas is used is to heat the water everything else is electirc shower, cooker etc. I will keep you updated and hopefully I may be able to find a resolution as this whole situtation has caused me nothing but worry and anxiety!

Sorry mate!!

Thank you, to be honest i'm worried sick about this. I'm not sure if I should cancel the contract with the supplier. Also they said they were carrying out a credit check on me and nothing shows up and this seems very odd. Waiting till the 30th of August to learn the outcome is is causing my huge anxiety. Have you dealt with any other cases where there was no registered gas supplier and they tried to register and what the outcome was? Thanks!

It says in the email its going to take till the 30th of August to confirm everything? Also they did a credit check on me which I passed as I don't have any debt and this doesnt shown on my credit file? I'm not sure if I should call and cancel and then start again from the beginning. Sorry for all the questions, I don't want to get into trouble all I have I wanted from the start is pay the bill and it simply wasn't possible. Sorry for all the questions, I really appreciate you taking the time to help on a saturday night.

Thank you, I really appreciate it. One final question, should I call and let them know or just wait and see what happens?

Thank you, I'm very worried though!

Hi Guys, I need some help please. I have lived in my flat for 7.5 years and have paid all the bills rent, council tax, water, electric etc for the whole time I have lived here. I tried to register will all the major suppliers when I first moved in and they all told me they didn't supply gas to the flat. I have tried multiple times over the years to get the meter point reference number and register with no luck. As I knew I wasn't paying for the gas as I didn't have a supplier, I have barely used anything in 7.5 years. Most of the appliances are electric and the shower and cooker are both electric so my usage is virtually nothing. I have really started to worry about it lately as it's been such a long time and I wan't to move out soon, and I don't want this to come back and haunt me at a later point. I have got my original contract with all the readings on from when I moved in and have taken pictures of the reading periodically over the years let say at least three a year so I can demonstrate my usage is very low. I decided to try and regsiter again today and I spoke with the energy supplier over the phone and was told the usual line that they don't supply the property, however I had spoken with the new connections team first and he had actually managed to find my meter point reference number and said the problem was that there is no supplier registered and to call the sales team and they could register me. I rang the sales team and said I wanted to take the dual fuel option and I was going to join today and move from my current supplier for electricity as well. I went through the application over the phone and he told me the gas bill would be £286 per year, and there is no way I have used this much energy annually in the time I have lived in the flat. I was asked who my current supplier was and I explained it was shipperless and that I needed to register and he said so how long have you lived in the property and I panicked and said around a year. I know this was very stupid thing to do and honesty is always the best policy however I was terrified that I was going to have to pay all this money immediately when I don't have it and I had tried many times over the years to rectify this issue. I went ahead with the registration and I got a confirmation email to say they were going to try and register my energy accounts however I assume this wont be possible as there is no supplier registered. In trying to sort this issue out I have made it infineltly worse. I'm prepared to pay for all my usuage because I have made the point of using virtually no gas in the whole time I have lived here. I don't use the gas central heating, the cooker and shower etc are all electric. I don't know what to do, I tried to call back to explain I had got the dates wrong and I need to back date the bill based on my actual usage but they had closed for the day. Please can anybody offer me any advice on what to do as I have saved a little money to sort this problem, and all I want to do is pay the bill so it isn't hanging over my head. Any advice would be greatly appreciated. Kind Regards, Frank

Hi, Thanks for getting back to me. I don't have an old bill I have recently moved in and I rang XOSERVE who manage the network and they couldn't help. It would seem like this is a frequent problem for the engergy companies yet they don't seem to know what i'm going on about. I'm really stuck and the landlord is no use he has just said contact a supplier as well. I dont know what to do? Thanks, Frank

Hi Guys, I hope all is well. I have been trying to regsiter for a gas supplier. I have called around all the big suppliers and was told that they didn't supply my property as there was no meter point reference number. Having done some research online I discovered I could all XOSERVE to find out my MPRN so I could regsiter for a gas supplier. XOSERVE have said that due to an admin error from the previous supplier to my flat that I was not registered on their system and to contact any of the energy suppliers and sign up with them which didn't help at all. I have gone back to all the big energy suppliers explaining the circumstances and non of them seem to understand and they have all said again they can't supply my propery because I dont have a MPRN!!! I would be very grateful if anybody who has dealt with this situation before could give me some advice on how I get a MPRN in order to sign up with an energy supplier? I look forward to hearing from you soon. Many Thanks, Frank