I've just had a look at the link, however I have already appealed and that appeal was rejected. What's next in terms of lodging an official complaint? I see no contact details for TfL or whoever the body is for lodging an official complaint.

I appealed via the method stated on the penalty notice I recieved that day, which was the IRCAS online appeal form. I called IRCAS 'customer service' today and the lady on the phone mentioned that a letter was sent out saying that my appeal was rejected on the grounds that I need to carry a 16+ Oyster at all times. It is likely a generic response where they haven't looked into the case. I've requested them to send out that letter again. From my point of view, I think the way forward is to lodge a complaint. I don't believe my case has been looked into as it should, the records would show that I tapped on when entering the bus and I should not be responsible if my wallet was later stolen during the journey. I will have a peak through the terms and conditions of the Oyster photocard. Although, I still am not convinced that I was at fault here. If I am to blame, these are absurd conditions.

Thank you rebel11. I received a penalty fare on the spot the day of the incident, which I appealed the same day. Apparently they either rejected my appeal or asked for additional information, I didn't recieve a letter stating either. Now they are demanding the full fee of £80 as opposed to the original £40. Since I am under 18 and a student I do not pay for bus fares, however I am sure every tap on is recorded by TfL and shouldn't be hard to lookup. I am also sure that IRCAS (handle the collecting of money and penalty fares) will try their best not to get this evidence of me tapping on. Is there any way I can get this revoked directly with TfL, or somehow get a printout from TfL proving I did indeed tap on that bus at the time I got a penalty fare. Would be nice if someone that has gone through this before can elaborate on what exactly they did.

Howdy, I recently recieved a Penalty Fare notice on a London bus for apparently not having an Oyster card. What had happened was I tapped on, but later on in the journey my wallet was stolen without me being aware. The ticket inspector went ahead and gave a Penalty Notice. Since this is a 16+ Oyster Photocard it shouldn't be hard to prove that I actually did tap on. The can just find my name and the corresponding card and dates and journey. In any case, I appealed as soon as I got home but now I have gotten a letter saying the following: Now, I did not recieve any letter prior to this telling me any information was needed or that my appeal was rejected. My e-mail address is also on record and I received nothing there. I am attempting to call them, however I haven't managed to get through as of yet. It's clear they are just after my money, and not even bothered to verify facts. I'm sure if this was a matter of the court I would win, but obviously that isn't something that I want the bother of. Does anyone have any advice regarding this? Thank you!