Mobile phone operator TalkTalk has landed a £750,000 fine from the regulator for making “excessive” silent and abandoned calls to its customers in 2011. Following its investigation, Ofcom stated that the company was responsible for the actions of its two call centre operators, Teleperformance and McAlpine Marketing, through which the calls were made. Ofcom’s policy sets a limit on the number of abandoned calls that organisations can make, where a call is made and a person answers the phone, but the caller hangs up. It sets out that abandoned calls must include a recorded information message wh