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Found 3 results

  1. I've noticed threads which we do not hear back from. It's a shame as help continues on here. I hope those who have started threads in this forum have managed to get the outcome they wanted.
  2. We have today been getting silent calls from 02036349938 We have tracked down the Range Holder Nexbridge CommunicationsSilent calls are generated by companies using power or predictive dialling equipment when making outbound calls. If a dialer makes a call but there is no call centre agent to deal with the call you may receive an abandoned call, you may also receive a silent call if the technology used by call centre to detect an answer machine mistakes you answering for an answering machine, and ends the call without playing an information message or you hearing anything. if anyone else is getting calls from 02036349938 please report it immediate to Ofcom Consumer Contact Team on 03001233333. Nexbridge Communications are avoiding their responsibility, i can only assume due to the services they provide to the type of customers they are targeting "Call Centres" and the fact they provide predictive dialing services to their customers and profit from this. Ofcom stated they will investigate and if found Nexbridge Communications are avoiding their responsibilities Ofcom can impose restrictions on the number allocations and further number block requests. Let this be a lesson to Communications Providers allowing their customers to call TPS Registered numbers. If what Heather said is correct then they are leaving them self's wide open to abuse. I'm sure in the contract between Nexbridge Communications and their customers it would be part of the agreement to not call TPS registered numbers. the thing that had really annoyed me the most is Nexbridge Communications providing the services allowing their customers to make these calls and then allows the customer to choose if they want to screen against the TPS Database. Thats like saying We will provide you with a car, the legal speed limit in the UK is 70, we will give you the ability to turn on / off a restriction to prevent the car from doing faster then 70. unlike the car example Nexbridge Communications are responsible for calls passing its network.
  3. Mobile phone operator TalkTalk has landed a £750,000 fine from the regulator for making “excessive” silent and abandoned calls to its customers in 2011. Following its investigation, Ofcom stated that the company was responsible for the actions of its two call centre operators, Teleperformance and McAlpine Marketing, through which the calls were made. Ofcom’s policy sets a limit on the number of abandoned calls that organisations can make, where a call is made and a person answers the phone, but the caller hangs up. It sets out that abandoned calls must include a recorded information message which explains who has phoned them and how they can opt out of future sales calls. Its investigation found that during one of TalkTalk’s telemarketing campaigns it exceeded this limit by a “substantial amount” on four separate occasions between 1 February and 21 March 2011. The company has also been accused of failing to ensure that information messages were played, which resulted in approximately 9,000 silent and abandoned calls being made to customers. Claudio Pollack, consumer group director at Ofcom, said: “Silent and abandoned calls can cause annoyance and distress to consumers. Companies must abide by the law and Ofcom’s policies. If they fail to do so then Ofcom will take firm action. “Today’s penalty sends out a strong message to organisations using call centres that they must comply or face the consequences.” Ofcom concluded that during a different campaign TalkTalk failed to ensure that when using answer machine detection (AMD) technology to make calls to consumers, it had a “reasoned” estimate of the technology’s accuracy and did not keep adequate records to demonstrate its compliance with Ofcom’s policy. According to the regulator, if AMD equipment detects an answer machine, any repeat calls to that number on the same day should only be made if a call centre agent is available to handle the call. But TalkTalk failed to abide by this policy on one day between 1 February and 21 March 2011. TalkTalk is required to pay the £750,000 penalty within 30 days from now. As part of Ofcom’s monitoring and enforcement programme which aims to reduce the harm caused by abandoned and silent calls, it has developed a five-point action plan to tackle nuisance calls. Link: http://www.credittoday.co.uk/article/15087/online-news/talktalk-fined-750000-for-silent-calls
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