After going through ALL the correct channels for obtaining a refund for an item not received, (dispute resolution centre) ebay founded in my favour and sent me an email stating that a refund is being made. The dispute was closed by ebay when I got a 2nd confirmation email of the refund being made on the 28th May Then I get the following email from paypal (on the 4th June)... >Subj: Refund failed > >Dear 'xxx Buyer xxx' > >The refund sent by 'xxx the seller xxx ([email protected])' did not clear from the sender's bank. You have not received funds for this payment in your PayPal account. > >Please contact 'xxx the seller xxx ([email protected])' regarding this refund. As it turns out, the seller has done this to a number of other people at the same time - Although a relatively new trader when I purchased my ebay item, the feed back had no negatives. As soon as I received the above email, I tracked down a number for ebay as the dispute had been closed. Spoke to them, explained the entire situation and they agreed that a refund should be forthcoming and said they would get it sorted. A week went by, no refund so I used went onto the ebay help and opened a chat window. They said I had to call them but at least I get a free-phone number. They apologised for a delay and said that they would do a manual refund. This was Friday 20th June. I am getting a little fed up of the onus being put on me to secure a refund, and the false promises that ebay has given as it contradicts their money back guarantee that is advertised all across their website. All I want is my money back and for Ebay to deliver on their advertised promises. What's the best way of doing this as I'm a bit reluctant to waste time on the phone again.