Hi I wonder if someone can advise me on what I can do about More Than who have now been delaying any settlement to my claim. Several months ago my van was stolen from our property and ever since More Than have been saying that they need to sit down and talk to us about the events of that day, even though we have told them all the details and sent them all the proof they need to help the claim. They say a Sarah will call to discuss our claim and that we will need to sit down and speak to her in person. We was advised to ring her and when we did there was no answer. We rang and sent email's to this Sarah but nobody got back to us. Due to our business we got very busy around Christmas Season and was only able to call More Than to say that this Sarah has not got back to us. They apologised and said that they will send a letter to us to arrange all this again. However have not heard from them since. I would like to a put a end to all this as we need the money to pay for a new van. How can I move this claim forward? Is there any final letters I can send? Any advice will be much appreciated. Kindest Regards

Hi all... I understand that this has been discussed previously, but cannot find a resolution to refer to that reflects a similar issue to mine. Yesterday, 20th September, I was travelling alone in my car driving to work, aquaplaned across a pool of water an a dual carriageway, and my car crashed into trees, the car was severely damaged and is now a write off. A major concern is that despite being up to date with MOT, the airbags did not inflate. Luckily, I am living to tell the tale, and do have some whiplash, cuts, bruises, but also mentally, the accident has really affected me, I cannot sleep, it was quite severe. Anyway, I have called today to inform my insurer which is More Than that the accident has happened and of course I'll need to make a claim. I am currently using the car to get to work which is an hour away and there is no other way of me getting there. My problem is, they have told me that they cancelled my car insurance on the 14th of this month, which is just my luck as I have never had any form of accident before in my entire life like this. I was not informed of this cancellation at all, they claim to have sent out a letter to inform me on 24th August, however i most certainly did NOT receive this letter as this would be something I'd sort immediately. They cannot seem to prove that anything has been sent either. On the phone, at one point they actually admitted to cancelling the insurance, and the reason they gave was due to an 'error', but refuse to let me make a claim as they said I should have renewed my insurance after receiving the letter, which I did not actually receive! I am already heavily distressed from the accident, and now hearing this has made things worse. I am stuck with no car, and no way to get to work. Of course I will need to now take some time off work, but I need to get back to work asap as I hold such an important, and barely replaceable position within the company. I have been told to get a solicitor involved but am worried this is going to take a lot of time and cost me a lot of money. I have no idea what else to do, I was wondering if anyone here could advise me any further or offer support in this situation? I have noticed another member complain of MoreThan cancelling car insurance without notification which is worrying. Thanks for all your help in advance.