Showing results for tags 'mast'.
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Hi, I've just found this site as a means to attempt to get some sense out of Vodafone on an issue that has been affecting the village where I live. The local mast has been down since 2nd Sept (2.5weeks ago!) and despite several contacts to Customer Services they have no idea when this fault will be resolved. The last CS chap advised, please bear with us but be aware some faults take months to fix! Not acceptable. To add to this, the mast was down for 3weeks back in May/June of this year also, with severe disruption experienced yet again, which was again not acceptable when you are paying for a contract and not getting any service. Vodafone listen to the frustrations but advise they cannot confirm when the mast will be repaired. Our local village is fuming understandably and I wanted to see what options we had by way of early our terminating contract as I rely on my phone for work and it is now at a stage where I am being personally affected financially for missed temporary work from agencies that call between 7am-8.30am offering work...calls/txts of which I cannot receive unless I go to the next village to receive! If anyone on here is from Vodafone, I have raised a case online #9905352 Regards,
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