I was wondering if anyone else had experienced this company 'complete savings.co.uk'? After purchasing a ticket via the National Express website I discovered that by checking the confirm part of what I thought was part of the purchase that I was actually agreeing for this company to take £10 a month from the account I used to buy the ticket. I complained to the company who initially refunded the latest £10 that they had taken from me, they had £30 in all, after a stern email they refunded the remainder of the balance. I'm wondering what to do next as it makes me think that hundreds or maybe thousands of people have been scammed by these people? I feel like I should complain to National Express firstly but don't know where to take it from there. The transaction appears to happen when you think you are finalising the ticket purchase and get offers of money off your next purchase. A quick google search brings up reams of pages on the Internet of people who have had money taken from them in this way through many high street (ergo: presumably trustworthy companies). Although I was fortunate enough to catch this before they took a whole lot of money off me, I have read people's complaints who didn't catch them until much later in the game. This makes me suspicious of shopping online in general, the T's and C's are there but they are buried under promises of money off and obviously in much smaller print. Certainly from my experience of this anytime I am buying things off the web in future I would check the Terms and conditions and that I'm not being put through to any third party websites and also to keep a closer eye on my bank statements as it took four months for me to catch up with them. complete savings are by no means the only company who are at this and I saw somewhere, though I don't have a link as of yet, that this practise is being outlawed in the US as it is putting people off buying from seemingly reputable companies. Where can I go to further complain about this practice as I'm sure many, many people are paying for this and as it's only small amounts of money they don't realise until they have given these people a lot more than I did? Any guidance would be appreciated. Thanks.