Hi, To cut a long story short, I paid for my shopping (£55) via debit card at asda. The card declined and the check out lady told me I had taken the card out too soon (I hadn't) and asked me to try again. It declined the second time and she said accused me of not having the funds to pay! Feeling really embarrassed in front of some nice college girls that had packed my shopping and a long que, I ran to the cash point in the store to get the cash out. To my horror it showed the £55 had been taken/wasn't available! I got a reciept and showed the check out lady who said it hadn't gone through and the money hadn't been taken. After paying with the only cash I had til this week, I called for someone to come and explain what was going on and to get a reciept that said the card had declined to go to my bank and find out where my money was. The woman kept walking off and dealing with other things and made me feel like a pest. I was told the reciept was the stores copy and the funds where "floating" and would be back within 24 hours. 5 days later and my money is still not in the bank. I have spent the whole easter holiday with my one year old son and no money. Asda replied via email saying there was a problem with the payment terminal and said it should take 5 - 10 days to get my money back. I then recieved a voicemail from asda that said it's my bank not returning my money and have asked me to go to my bank and get a authorisation code and take it into the store. I'm really annoyed that I have to go out of my way to have my money returned because asda's payment terminal was broken. I have recieved no appology for the inconvinience this has caused me or the terrible costumer service I received in the store. Maybe asda are not to blame for the delay in returning my money, but it still doesn't excuse that fact it was thier faulty payment terminal that caused all this and the poor costumer service. Anyone had an experience like this?