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kayliecat

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  1. Yes, I do work actually. Not that it matters if someone works or not, companies should not be able to get away with wasting peoples time and being rude to people. But thanks, I didn't think of going to the depot to collect it!
  2. http://www.bbc.co.uk/watchdog/consumer_advice/latest_utility_tables_pic.shtml This is where I found out I am entitled to £20 per missed appointment
  3. What's the CEO? I have sent one last message to ASDA, if I don't get a satisfactory response or my money, I will be taking it futhur!
  4. Hi citizenb, thank you for replying. Do you have any suggestions about what I could say? I have tried to be polite and to the point just explaining that blaming a techinal error does not excuse my treatment in the store or for ruining my easter weekend, but they don't seem to want to listen or show any sympathy. The fact I have heard from two different people and neither have appologised is the most annoying part! I haven't complained before and I'm obviously not very good at it! Thanks again, Kaylie.
  5. Hi, To cut a long story short, I paid for my shopping (£55) via debit card at asda. The card declined and the check out lady told me I had taken the card out too soon (I hadn't) and asked me to try again. It declined the second time and she said accused me of not having the funds to pay! Feeling really embarrassed in front of some nice college girls that had packed my shopping and a long que, I ran to the cash point in the store to get the cash out. To my horror it showed the £55 had been taken/wasn't available! I got a reciept and showed the check out lady who said it hadn't gone through and the money hadn't been taken. After paying with the only cash I had til this week, I called for someone to come and explain what was going on and to get a reciept that said the card had declined to go to my bank and find out where my money was. The woman kept walking off and dealing with other things and made me feel like a pest. I was told the reciept was the stores copy and the funds where "floating" and would be back within 24 hours. 5 days later and my money is still not in the bank. I have spent the whole easter holiday with my one year old son and no money. Asda replied via email saying there was a problem with the payment terminal and said it should take 5 - 10 days to get my money back. I then recieved a voicemail from asda that said it's my bank not returning my money and have asked me to go to my bank and get a authorisation code and take it into the store. I'm really annoyed that I have to go out of my way to have my money returned because asda's payment terminal was broken. I have recieved no appology for the inconvinience this has caused me or the terrible costumer service I received in the store. Maybe asda are not to blame for the delay in returning my money, but it still doesn't excuse that fact it was thier faulty payment terminal that caused all this and the poor costumer service. Anyone had an experience like this?
  6. Hi Abi, I appealed mine twice and both got rejected. I applied to various appeal companies but they all said "human error" is not an excuse and I didn't have a leg to stand on, despite the fact they filled in my address wrong and giving me a penalty fare for a "transferred pass" The inspector told me all I had to do was send a copy of my photocard. Wonder if it was the same guy, do you live in London? I paid my penalty fare, it left me skint over christmas. I now avoid using buses where ever possible!
  7. Thank you for your advice. I thought maybe option 5 fitted my "offence" better because I accept the fact the dis**** was not valid with out a photocard. I do think it's a bit harsh to dish out such a big fine for a 65p discount. I did have everything in my purse other than the photocard and had proved who I was with photo I.D and that the card was mine. The fact that I actually go on the bus at the same time as the inspectors would probably show I had no idea I didn't have my photocard and had no intention of doing anything wrong. Personally I would have seen a mum with her child and seen it as an accident and just remind them to carry thier pass in the future. But I suppose he would have got commision for an easy target.
  8. Also just wondering if I have a valid point in that if I was believed to be travelling with a transferred pass, why wasn't it confiscated? The inspector checked and must have been 100% sure it was my oyster card when I identified myself to have let me carry on using the oyster card, so why issue a fine?
  9. I don't have a scanner and it wont let me post a photo I took on my phone. The explanation of reasons for issue are 1) Cash ticket not valid 3) No ticket or pass produced 4) Non validated oyster 5) Non validated saver oyster 6) Pass used outside valid dates 7) Pass or photocard altered 8) Adult travelling on a child pass 9) Transferred pass 10) Ticket or pass not available on TFL buses 12) Family travelcard with out adult 16) Pass or ticket used outside valid times 17) Pass or photocard numbers incompatable or photocard defaced 18) Failing to purchase a ticker before boarding There are no numbers 2,11, 13 or 15. The fine I was issued was for 9. I would have thought that 4 or 5 would be the reason for issuing the fine because the oyster isn't valid with out a photocard rather than a fine for a transferred pass. I have proved the pass wasn't transferred and I was advised the fine would be removed if I proved that. I'm debating paying the fine as it's reduced to £40 if paid in 21 days to avoid giving them any more money and trying to do a second appeal on the grounds that the fine was incorrectly issued. Thank you all for your kind responses.
  10. It does say it's only valid with photo I.D so I would have accepted the fine if it have been for not having a valid pass or something. But the fact he issued a fine for a transferred pass (in other words calling me a thief and attracting everyone on the bus to stare at me) when it was clearly not stolen and I have proved it wasn't should remove the fine like he said it would. Surely there must be a way to avoid paying? It's digusting that they can issue an £80 fine for a 65p discount that I was entitled to.
  11. Hello, just wondering if any one could help. I was fined £80 for a using a transferred pass on a bus monday because I didn't have my photocard. The pass was mine and I presented the inspector with ther forms of photo I.D and gave the inspector all my details to prove it was mine. I can assume my son had removed my photocard from my purse with out me realising as it wasn't in my purse when the inspector got on and I found it at home. I even got on the bus at the same stop as the inspector! Something I certainly wouldn't do if I had a stolen pass or knew I didn't have mine in me. You would think it would be obvious that it was an honest mistake and that it was my oyster card but despite everything he fined me but he told me I could send a copy of my photocard and the fine would be removed! I appealed with a copy of my discount photocard to IRCA and they rejected my appeal saying it was my responsibility to carry my photocard. I agree, but surely the fact the fine was issued for a transferred pass and I proved I was the rightful owner they should remove the fine? The fine was incorrectly issued, if it wasn't I would pay the very high price for an honest mistake and the tiny 65p discount but if anyone thinks I may have a chance at a second appeal please let me know how! Thank you, Kaylie
  12. Hello,sorry for being nosey but I was just wondering the outcome of your appeal? I was fined for a transferred pass on a bus monday, I too showed other forms of I.D and gave the inspector all my details. I assume my son had been playing with my photocard with out my realising as it wasn't in my purse when the inspector got on and I found it at home. I even got on the bus at the same stop as the inspector, you would think it would be obvious that it was an honest mistake but despite everything he fined me. I appealed with a copy of my discount photocard to IRCA and they rejected my appeal saying it was my responsibility to carry my photocard. I agree but surely the fact the fine was issued for a transferred pass and I proved I was the rightful owner they should remove the fine? surely because it was issued incorrectly I can dispute this. The inspector told me I could send a copy of my photocard and it would be removed! It would be really nice to know how you got on or if you have any advice. Kaylie
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