Hi All I had a phone call earlier today from a friends support worker. My friend and 9 of her other clients have all recieved court papers from Anglian water(AW) for the swearage. I have agreed to assist were l can but it gets complicated. * these are all Mental health patients and AW knows that. * they have recieved no bills letters or anything from AW this year * all the bills/bank statements are sent to the support worker direct from the company. * support worker sent payment plan offers to AW december 2012 and aw have not replied to the letter. * standing orders set up for payments on all accounts and they have gone out as planned, some months more than was agreed has been paid. Never missed a payment. * Money never returned to the defendant either * some are due to up the payment amounts as debts paid off. * support worker is not going to cancel standing orders, l have advised its not a good idea either as this could make things worse but is going to up the payments to those who can. I have said that it might help the argument but if anything defently shows a willingness to pay. * CPR not followed nor any paperwork has been sent to defendants. * Some of the money is for small amounts that have been paid now, went out of accounts yesterday, so really no claim. * last year AW turn the water to whole area off and caused problems for everyone over night. All 10 people have put in claims with AW for washing machines and AW have ignored the claims. I have agreed to help Support Worker as she is clearly out of her depth and on the phone to me sounded like she was panicking. l am not claiming to no it all as everything l have learnt comes from here. Turning the water off was a emergancy but peoples washing machines dishwashers etc went wrong due to this. I no my washing machine and dishwasher went wrong. the inlet water pump on both went wrong and as this further blew the mother board in both machines as result they then did not work. Both machines were digital. They were in warrenty at time of breakdown but when we found out they were not and due to the nature of the breakdowns companys refused to repair telling us to bill AW for them coming out. Was going to cost more than machines worth to come out to fix. l am still waiting on my claim and have emailed the ceo 3 times re this and still being ignored. The Support worker has spoken to her boss who has said that AW had effectivly accepted the payment plan as they have not in writing refused it nor have they sent the money back. I dont know if this is true but there is some logic there. the manager has also said that they should not have ignored the claim and should have sent bills and letters cancelling the payment plan, if one even existed. Also seems to think they are unfairly litigating against these as aw no the situation and the bills are being paid just not enough money to go round especially with 2 water bills gas electric food other debts. one they are claiming from has no cooker or washing machine so is renting one from hughes. l have advised mentioning the claim in the defence. Any help/advise will be appreciated.