I wonder how the law lies on the above, if you agree to a statment on the phone, and you dont get a copy of the conversation, is it still allowed?

Now a question.... Can I charge NW £4.50 + postage costs for each letter I send them? or would that be taking the p1ss? Regards

Ask M&S for a copy of the recording of your voice, if on that recording their isn't the legal bit about recording you, and letting you know they have recorded you, I belive that this is against the law! - but I might be wrong. To be in a position to record someone covertly, you have to have a judge grant you permission. Now there is a good chance that M&S kept the recording but not the "you are being recorded for training purpouses" stuff...... Try it under the DPA and see where you get to?

Well I have access my bank statments online, and can only have access to them going bwck to September last year (2005). With a quick count up of the money they owe me, it comes to £1650 and that just 1.5 years, I can't belive how much they have taken from me? Regards

Well done Regards

Well I have started the process 1 x Letter send to NW using sample letter but with my details to get all information under DPA for the last 6 years, £10 enclosed as a postal order, so they can't use the "must wait for it to clear" answer. Lets see what happends next! Wish me luck - but looking at the other people posting, I think I might just win this.... (I hope) Regards Tango34