Hello I am still in battle with both the credit card company and Currys at the moment. I have has some info from Consumer direct who have advised me to get an independent tv engineer to provide me with something to prove that the problems with the tv are directly related to the manufacturing fault as opposed to our causing the problems. This is easier said than done, I have tried so many engineers (not all will provide me with evidence to show the fault is a manufacturers problem), finding an engineer who will respond to call outs outside warranty is also an big issue.............. I eventually arranged for an engineer to attend next week so I am hoping they can provide me with the evidence. Consumer direct have passed my claim to trading Standards and it is them advising me to obtain evidence. I am growing very weiry..........I will keep on with this one though since I am discusted on how customers are treated, I don't suppose I'll be the only one who has problems, I bet Currys have sold shed loads of this type of TV and in 13 months time someone out there will be going through the same loops as myself. I thank you for your advice... steph

Hello Rosiecotton Want to thank you for sending me the template, I did ring a number for Consumer direct and they advised me to write to Currys and to also look into getting the credit card company to look into this claim. Halifax credit card want a letter with reciepts and they will look into this problem for us........I shall keep you all posted on what happens from here.. THANKS ALL!!!!!!!!!!! Steph.

Hello I am the aforesaid auty with the duff tv..... Just been on the phone with Currys online (customer services), they will not budge with sending out an engineer f.o.c They did not even have an address to send the letter of complaint... what type of outfit is this? Does anyone outthere have a template letter (letter before action etc), I eventually got an address for Currys but it was like cutting teeth. I cannot believe how some companies operate, take your cash and run. Thanks Everyone for advice to date. Steph