hi everyone just to let you know good news. the clydesdale bank have got back to me today with an offer for full amount. i sent of second letter on the 29th of november and they had 14 days to reply to my letter. thank you all for your help and advise i would have been lost without it.hope you all have a merry christmas

I Was Thinking Of Phoning Them On The 14th As The Letter Is Dated 30th That Gives Them 2 Weeks Which I Think Is Plenty. They Only Took 2 Days From Me Posting My First Letter To Denying They Owe Me Anything

I Requested My Bank Statements For The Past 6 Years And Recieved Them With No Problems After Paying My £10 For all My Statements. I Did How Ever Find Out That Employees Of Local Branches Don't Know These Facts And Are Still Willing To Charge £5 Per Sheet

I Recieved The First Letter Back Saying That They Are Owe Me Nothing. This Is My Second Letter From The Bank Stating That They Have Reopened The Complaint And A Further Review Is Being Undertaken. They Understand My Initial Complaint Was Not Fully Investigated And No Refund Of Charges Levied To The Account. They Hope To Get Back To Me Shortly At The Latest Within The Next Four Weeks. I Will Keep Everyone Informed Of What Is Happening. Thank You All For Help And Advise

i have recently been down to my local sheriff court to pick up documents i might need. i spoke to an in court attorney who is ment to help with advise for cases such as these. he had no idea what i should do. he advised me to contact a solicitor to claim legal aid as i am on benefit and i could get hit with court bills if i am unsuccesful. i contact my solicitor and they seem to be stumped also. what do you advise

forgot to say it's the clydesdale bank i'm with

i first printed of advice from ivafreehelp.co.uk. i then contacted the branch with the data protection act procedures for asking for all my bank statements since i opened my account in 2000. once i recieved my statements i typed up a spreadsheet using the copy from iva web site a a guide. i then sent of a letter to the bank with a request for the unlawful charges to be refunded i also attached a copy of the spread sheet. sorry about posting all over the place my toddler keeps pressing buttons but has finally gone to sleep

have i only got 14 days since there letter to reply. if yes this is my last day and i don't know what to do from here

hi everyone hope your all well. could someone help me urgently with what to do if the bank says they are owe you nothing

I Have Recieved All My Bank Statements Since My Account Opened And I Have Sent Of A Letter And A Copy Of My Spreadsheet Outlining How Much I Am Claiming. I Have Now Recieved A Letter Stating That They Don't Owe Me Anthing That They Have Been Lawful In The Amount Taken From My Account.

i only have today left to claim my charges back please help

i need urgent information on next step on claiming from my bank. i asked and recieved all my bank statements since account opened. worked out spreadsheet of charges made and sent of a letter and a copy of my spreadsheet to bank on the 1st of Nov.