i have a claim in at the moment with Lloyds who wrote back and advised me that they would not progress with the claim as they have advised me what my banking charges would be. I have sent a second letter and they must have got very confused because they sent me a claim form for my endowment policy instead!! Should i resend the second letter again or just wait and see what happens? I sent the second letter onf 17 October. Thanks for any assistance you can give!

Hi - can you help please i am trying to find out where i can get the spreadsheet to complete for my bank charges. Many thanks