Hi - I have just received the 6 years bank statements after sending a S.A.R - (Subject Access Request) - but they have sent from March 2000 to Dec 2006 and I also requested stats for the loan account as well - which I haven't received. I read a thread on here where someone is going to apply for all their statements after receiving the 6 years worth of bank stats. A few questions as I am new to this: - Do I have to send another £10 to get the post 6 year statements? Can I claim for any default charges/interest charges as well as returned item charges? Can I try and get default charges back from B & B since 1998 (on a mortgage account)? - account is now closed. Thanks in advance Foxy

Hi We had the same thing with them. We had accrued arrears cos one of their marvellous agents had drastically underestimated our usage when we switched to them (how convenient!!) When we changed we owed then approx £500/600. I took leagl advice and was told to send them a letter stating that I would pay £30 pm and that if it was to go to court they would not get as much as this and the judge would take a very dim view of their refusal when I had offered to pay. Don't let it go to a collections agent as you will then incurr the charges for their services. Write them a letter setting all the above out and wait for their reply. We had a very nice reply accepting our offer of £30 pm and apologising. Initially they said that 3 months was all the could allow for the repayment of the arrears - this is obviously not the case. Good Luck