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Right, Abbey offered me a GWG of £50. I gave them 7 days in which to refund this and the other £250 they owe me. 7+ days later this money hasn't gone in. They sent me a letter today saying all the usual BS that thier charges were fair blah blah blah! They even had the gaul to say they had waived £70 of charges since Jan 06 and these had been refunded to my account! I do not see them anywhere! Right i'm off to the money claim website to start proceedings!

Go Viv!!!

OK so the letters gone today accepting the £50. But i've given them 7 days to put that and the other £200 in. If not i'm off to claim.

Thanks Dave When I got home yesterday I had a personal reply to my letter about wanting all my charges back! From all the stuff I've read on this forum it was a standard letter saying their back charges wern't unfair and it was my responsibility to keep within my limits blah blah! To add insult to injury they are offering me £50 as a GWG! Its up to me now I suppose, do I want to take the plunge? Ok what should I do now? They are giving me 8 weeks and if they don't here from me they will assume I've accepted the GWG and will 'close my file'. If I wanted to take this further is there a template of a letter I can send to them and stay stuff your £50 and I'm taking this further and then go to the claims website you refer to on this forum?!

Well i'm one of them who will be taking it further

In your experiance what will they do? Just fob me off again?

Update! Abbey have not replied to my original letter (demanding my £250 of charges back or else!) which I sent on 23/02/06. Its now 06/03. Should I start legal proceedings or wait a few more days incase they are going to send me a letter saying they will refund the charges? PS I gave them 7 days!

Do they role over and give in or do they put up a fight? Reason I ask is i posted a letter today demanding the £250 they have 'robbed' my account over the last year! I used the template in the library section and of course said they have 14 days to comply or else!! Any Ideas?

Do they role over and give in or do they put up a fight? Reason I ask is i posted a letter today demanding the £250 they have 'robbed' my account over the last year! I used the template in the library section and of course said they have 14 days to comply or else!! Any Ideas?