Just to put this to rest once and for all, the reason they keep contacting you is because HFC do not accept 'new customers'. They're business id driven through taking existing customers (introduced through our retail partners) and increasing the amount they are indebted to us. For example - you take out a £700 TV retail agreement for curries. Your details are then passed to the nearest branch who solicit you and entice you into a consolidation loan so... You pay off curries, 2 credit cards and a store card totalling 6000 for example. You now owe HFC 6k 3/6 months down the line the leads are recycled so we call you to find out if we can 'better' the service you have, ie entice you into further lending. There may be some valid points about signed credit agreements going missing, but trust me, as an ex employee the organisation is so disjointed, if they didn't have a signed credit agreement they wouldn't know anyway. The only reason (in 99%) of cases is to increase your indebtness to the company as surprise surpise that's how they (a money lender) make money. Hope that answers some of the questions that have been asked on here.

I completely agree with Scooby Doo2. The most effective way to deal with HFC in this scenario is to log an official complaint (which they need to deal with in an agreed timescale) saying that you were mis-sold the account (which is probably true). Then ask them to provide the original signed credit agreement. Again, if your branch was anything like where I was based, admin, records and general good house keeping is non existent and hence won’t be able to provide evidence. There is also added pressure on the staff to still deliver loan numbers and business so resources will be limited so hopefully HFC will fold over and come to an acceptable agreement for you. Good luck and keep on pushing, you’ll get there in the end. As for you Scoob who’s region/division were you in?

HFC Bank 120 Edmund Street Birmingham B3 2QZ

Trust me. They are deplorable

The truthful answer (and I use to work for HFC/Beneficial) is that as a company which doesn't advertise to new customers, most business is driven through (and this is the logical process); You set up a retail account through Dixons for example, HFC then calls you to say you're a good customer why don't you come in because we can look at consol/home improvements/new car etc... You then come in and sign, you get taken off the list for 3 - 6months, then you come back on the list and we call you all the time to keep you in debt with us and that's how HFC makes it's money. I say this as a stark warning to all - Stay away from HFC, never have i worked for such an inept company. Really shocking. Thankfully I no longer work for them.

The truthful answer (and I use to work for HFC/Beneficial) is that as a company which doesn't advertise to new customers, most business is driven through (and this is the logical process); You set up a retail account through Dixons for example, HFC then calls you to say you're a good customer why don't you come in because we can look at consol/home improvements/new car etc... You then come in and sign, you get taken off the list for 3 - 6months, then you come back on the list and we call you all the time to keep you in debt with us and that's how HFC makes it's money. I say this as a stark warning to all - Stay away from HFC, never have i

Yes I agree. It would be silly to expect that to happen Maybe I should have been a little clearer. I have a Lloyds bank account, with a lloyds overdraft and a lloyds loan which withdraws the monthly payment direct from the lloyds bank account. For whatever reason I was unable to meet the payments, which resulted in me going further into my overdraft (as Lloyds just kept taking the money), receiving further charges (for exceeding o/draft limit, and furtheron non payment of loan), meaning it took more and more funds to get back on an even keel before the next payment was due. Ultimately I was unable to and the charges just increased and increased. In this situation to you think there would be a fair argument? Is this something that other people are doing?

Hope you can help. I'm just in the process of claiming back my Bank Charges from Lloyds and I've got one main query (apologies if it's been asked before but there are just so many threads). Is it feasible for me to get Lloyds TSB not only to refund the charges (circa £2,300) but also to ammend (not correct) my payment profile to show a clean payment history? In a way I feel I'm being cheeky, after all I incurred the charges for a reason, but then I here about Banks making 6 Billion pound profit per year and it makes me angry. I seem to recall an argument about removing and ammending default charges being mentioned before, so theoretically could I argue the same point about missed payments ude to exorbitant charges? And if so how? Any hints, tips, or feedback welcome. Thanking you in advance.

No. Each payment you make (normally on a monthly basis) for a piece of credit (credit card, loan such forth) is represented by a number when you are credit scored; 0 = On time 1 = 1 Month behind 2 = 2 Months behind 3 = 3 Months behind etc... Would it be feasible to argue that because of the charges levied against me by the Bank I was unable to meet the monthly payment requirements thus making the payments later as the charges got higher? Hence that they should ammend my credit profile to show a clean payment history as oppose to a NOC (notice of correction which as suggested is a note on your credit profile. Thoughts?

Hope you can help. I'm just in the process of claiming back my Bank Charges from Lloyds and I've got one main query (apologies if it's been asked before but there are just so many threads). Is it feasible for me to get Lloyds TSB not only to refund the charges (circa £2,300) but also to ammend (not correct) my payment profile to show a clean payment history? In a way I feel I'm being cheeky, after all I incurred the charges for a reason, but then I here about Banks making 6 Billion pound profit per year and it makes me angry. I seem to recall an argument about removing and ammending default charges being mentioned before, so theoretically could I argue the same point about missed payments ude to exorbitant charges? And if so how? Any hints, tips, or feedback welcome. Thanking you in advance.