I have spoken to the CAA on their telephone helpline and they say it takes Easy Jet on average 8 weeks (!) to acknowledge a letter from a customer. So they say I have not really been waiting that long (4 weeks since my first letter almost 2 since second letter) considering it is Easy Jet I wrote to.... I rest my case I will wait the deadlines I have given them in my letters and then pursue through the courts

Hmm, we booked directly with Easy Jet, so we were Easy Jets customers In your case you may have to go through the actual operator Last Minute . com, depending on what their small print says in case of cancellations ? You may want to get some legal advise from a solicitor to know exactly where you stand ? I get free legal advise and assistance through my union, don't know if you have access to something similar ?

Hi I have got the same problem (for details please read post 'EasyJet EU carrier yes or no' and 'taking easyJet to Court' in this forum) I have written them a letter holding them responsible for my expenses and compensation payments on July 23rd recorded delivery. Letter received by them 25th of July according to Royal Mail. So far no response I spoke to a solicitor after that who advised me about the EU passenger rights and the amount of compensation we are entitled to (we were travelling as a family of four persons all paying full price). I wrote them another letter 07/08 stating exactly how much I am claiming from them (just over £700.- in total) asking them to pay within 28 days of my letter. If no reply by 06.09 I will send them a LBA and take the matter to my local small claims courts I spoke to the CAA and they basically also said I can complain to them but all they can do is remind EasyJet of their obligations but cannot enforce them physically (a watchdog with no teeth) so if I wanted money out of them I would need to go to Court anyway

Something else I just thought of If no response from Easy Jet or unsatisfactory response from them, should my next step be to complain to the CAA first or should I go straight to the Small Claims Court ? I have read somewhere the CAA is supposed to enforce Eu regulations regarding airlines in the UK, but on their website it says in the small print the CAA has no powers to make airlines accept their views. So how can they enforce anything ? I don't know if a complaint to them would have any impact or just waste more time ? Has anybody got any thoughts on that ? Also we were travelling as a family of four. We made one booking for four persons (all paying full price). The compensation for cancellation as per EU regulations in our circumstances would be 250 Euro per passenger. Does that mean we can claim 4 x 250 Euro for each familiy member or just once as it was one booking ?

As already outlined in my post "Easy jet EU Carrier yes or No", I am in a dispute with them regarding a flight cancellation and payment of compensation in line with EU law and regulation They have not replied to any letter (two so far), what is the time frame I should wait before handing in a claim at a small claims court, i.e. what is a reasonable amount of time to wait and how many reminders do I have to send ? Also, do I have to travel to Luton to the small claims court there to hand the claim in or can I do this at my local court ? I have never done this, so any help would be appreciated !!

Hmm, I think it is worrying that Easy jet still seems to close its eyes regarding current legislation, but there is no if and but, if they operate as a EU carrier hen they have to abide by the EU laws as outlined which means they will have to pay cancellation and delay compensation as outlined by law and not as outlined intheir paperwork as any legislation will supercede their terms of contract But to be honest if I hadn't phoned a solicitor I would have never known about this law. I would have probably believed Easy Jet and thought they managed to put all the necessary disclaimers into their papers to leave me standing in the rain, but that is not so at all Knowledge is always Power I suppose

This sounds like something Easy Jet would be telling people, but according to the EU law / regulation quoted above, cancellation (unless due to very severe and extraordinary circumstances beyond the arlines control / airline has to prove this) a compensation payment is due to the passengers affected. The amount depends on distance and the time frame after which travel could re-commence. (up to or over 2 hrs) I don't think Easy Jet is beyond or above this law, no matter what they state in their paperwork or tell people ? There are also some other statutory things passengers of cancelled flights are entitled to, no matter what the airline says. Interestingly, on our return trip (from a German airport) in front of the Easy jet check-in desks the Airport authorities have put a large information sign, advising passengers to ensure they are handed a written statement of their rights in case of delays or cancellations to ensure they are aware of their legal entitlements. No such information sign was at Bristol airport ?! I think a problem with these EU laws and regulations is that nobody knows about them and carriers that have to adhere to them are busy not to tell you if they can help it As we were four persons travelling that day Easy Jet should pay compensation of 250 Euro per Person plus our incurred expenses By not informing us of the cancellation they are in breach of their own terms of carriage anyway This is what the EU regulation states by the way http://www.caa.co.uk/default.aspx?categoryid=306&pagetype=90&pageid=4408

I checked on the CAA website and under cancellation it states "This page lists the rights of air passengers under Regulation (EC) 261/2004 when a flight is cancelled. It only applies to those passengers flying from an EU airport or from an airport outside the EU to an EU airport on an EU carrier" So they are putting in the EU carrier bit. Maybe I should phone them and clarify that, but Easy Jet is also still registered under their Luton Easyland Address where I have written to to hold them legally responsible for my losses &compensation, but they have not had the courtesy to reply so far. So depending on whether that Easyland is a legal address for their company , then that would make them an EU carrier I suppose if they are still registered in the UK. But you are of course correct about breach of contract, as it clealry states in their terms of carriage that they will make any reasonable effort in contacting you if they have to cancel a flight. In our case they made no attempt whatsoever, so they are in breach of their terms of carriage to start with I have put that into my letter as well But if they do reply (who knows whether they ever will) I suppose they will find some sort of loop hole they will try to worm out of and I was trying to gather as much information as possible , as I intend to take the matter to a small claims court if they do not offer me anything or reply to my letter

Like so many other people I am in a dispute with Easy jet over a cancelled flight of which they did not inform us in advance. We were only told at the airport at check-in that the flight was cancelled, because they "forgot" to tell us. All other passengers on that flight were informed in advance and re-booked on the next flight 1 day later. As we were not told this next flight was fully booked by that time and the following one 2 days later was also cancelled. This meant we could only travel 3 days later and incurred repeated travelling costs to the airport, not to mention our holiday being cut short by 3 days. I have written to Easy jet holding them responsible for costs etc but did not receive a reply (so far) I have spoken to a solicitor who has advised m that under a EU regulation Regulation (EC) 261/2004 we may be able to claim compensation for the cancellation as we travelled from a EU airport (Bristol). But another condition for this regulation to be effective is that the carrier must be a EU carrier. Is Easy Jet still a EU carrier ? I have noticed that their main address is now in SWITZERLAND - paradise country for companies that do not want to come under stringent European laws and regulations as Switzerland is not part of the EU Any ideas on this please ?