Hello has my thread been archived or something? I have not received any responses (not that I am owed them but I am a bit surprised due to how helpful many different members have already been ) so was looking for any ideas what to do next. Thanks

Most recent reply from store, what do you guys think I should do…? Could you please send us a picture of your driving license or if you don't have, your passport / ID , so that we can conclude our investigation? In addition, we require a written statement of non-receipt (not the declaration sent before, just write on a piece of paper with your full details). Should you require any further information or assistance, please do not hesitate to contact us.

Thank you for your input everyone. I really appreciate your help. Of course I read everything as soon as it gets posted and I get a notification. I am not necessarily always logged in. Store said DHL claimed a signature release form? authorised them to leave anywhere. When I said I hadn’t done this, they didn’t come back to me again since last week.

Latest reply: note, I don’t even drive and no, I am not providing them with any more documents that no store in my life asked me for because I think they’re just taking the mickey In our last communication, we asked you to provide clear copies of your ID which can be also copies of your driver's license so we could forward this for the claim. Please let us know in the reply to this email if the copies of ID/Drivers license can be submitted. In the meantime, we have forwarded this to the relevant team as an urgent matter to push for the claim.

That is the problem - they are making stuff up as they go along as I already signed a form before. Trading standards? What rights have I got to refuse these obscene demands from people that don’t as much as share their real names and no surnames with you. What confirmation do I have that they keep any customer data they collect in line with certain standards? They’re charlatans with poor ratings webwide. And no, ID can’t be a bill, your ID is certainly a photo proof of sorts.

The Kooples - French clothes brand Not substantial at all, goods were just over £100. I already signed a form with all details so besides ID discussion above, what is a ‘sworn statement’ even in request #2? These are aside from what I already happily and promptly provided called ‘declaration of honour’ so they could investigate with DHL.

ID is a driving licence or passport, something with your photo on it surely? The store is a high end clothes brand. Their name has never been mentioned on the forum before.

Thanks for the reply. I am uneasy about sharing my passport with a random store this doesn’t care anything about my data. Do you do the same for purchases and returns?

I ordered online from a high street store and the order was supposedly delivered by DHL when I was not at home. I did not find it in any of my safe places, nor could I see any pictures with the tracking or instructions on where or with whom it was left. I alerted the store who sent me a ‘declaration of honour’ to sign - all my details, address, DOB, order details, date, signature etc. Their reply was that it had been left at the front door and to check with other people who live at the address or a neighbour as maybe they collected it or signed for the package. When I followed up saying that as stated I had done all of that, the store requested that I provide them with a sworn statements and proof of ID before they would refund. Considering I already provided them with a ‘declaration of honour’ I am not sure sharing my ID in a generic customer care email is smart and it certainly is something I have not been requested to do before. Does anyone have any experience of this and would you advise that I do it in order to get refunded?