GS91
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Dear sir/madam Reference. ....... On the 7th of April 2023 (07/04/2023). I Purchased a Shark Vacuum cleaner from you for £299 You appointed DPD to make the delivery. Your delivery agents failed to follow my instructions correctly with the result that the SHARK Vacuum cleaner which I purchased from you was left in a place from Which it appears to have been stolen. I have evidence that DPD did receive my instruction and that they did not follow them. I am enclosing a copy of this evidence with this letter. I require that either you provide me with the item which you have sold me or else give me full reimbursement within 14 days. If I do not receive one of these within the 14-day limit than I will begin a county court action against you to recover my money plus interest and without further notice. Yours faithfully, Xxxxxsx
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Dear sir/madam Reference. CUR2335057087 On the 7th of April 2023 (07/04/2023). I Purchased a Shark Vacuum cleaner from you for £299 You appointed DPD to make the delivery. Your delivery agents failed to follow my instructions correctly with the result that the SHARK Vacuum cleaner which I purchased from you was left in a place from Which it appears to have been stolen. I have evidence that DPD did receive my instruction and that they did not follow them. I am enclosing a copy of this evidence with this letter. I require that either you provide me with the item which you have sold me or else give me full reimbursement within 14 days. If I do not receive one of these within the 14-day limit than I will begin a county court action against you to recover my money plus interest and without any for the notice. Yours faithfully, Gary Scott. Scan 13 Apr 23 09·21·48.pdf So with that evidence I have sent over surely its black and white that I am not to blame and it is indeed currys
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No it's a buy now pay later plan that's starts taking payments 12 months later. But if you pay it up before the 12 months you only pay the item price with no interest any monies to be paid after the 12 months period would incur interest charges. So after 12 months it will be taken each month for 12 months by direct debit the 1/12 of the item plus interest charges of 24.9%
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I requested it to be delivered the next day as I had been called into work and this. Has been confirmed when I call DPD they say I requested it to be re delivered the next day and the driver has made a mistake 3 times I've called and everytime they say they can see it, I have an email confirming delivery the next day and also on the tracking activity it would be delivered the next day
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DPD delivered my parcel when I had requested it to be delivered the next day as I had got called into work. I had conformation on the APP and a conformation email it would be delivered to my pick up point the next day when I turned my phone on, on my break at work I see the parcel had been delivered to my safe place which is right at the front door. When I went home later after work it wasn't there and wasn't taken in by any of the neighbours. I contacted DPD and they said driver had failed to read the instructions properly and was their fault but had to go through currys, done that after 3 days currys investigation concluded it was indeed my fault as the driver left it in the safe place. What an absolute joke! They expect me to pay £300 for an item I never received due to an incompetent driver? What can I do?
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