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Sad Hippo last won the day on October 20 2021
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Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
I booked through parcel2go. But I just decided to claim against Hermes, but no parcel2go -
Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
Got the compensation today! -
Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
Donated Cheers everyone -
Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
I couldn't send it through paypal as they say - Donations to this recipient aren't supported in this country -
Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
Exactly, I hope that I can witness its closing down in the future years. I just sent through a donation. It is not much, but I hope you won't mind -
Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
I just finished mediation, and I got 350GBP for compensation at the end. Thank you very much for all the assistance! Also, surprisingly mediator is very helpful and friendly. ----------------Summary of mediation----------------------- First call: (3 minutes) - Mediator explains his role and what to expect in the mediation process. - Mediator summarized my case and asked me if there was anything missing - Mediator asks about my expectation - I say I am ok not to go to the Court with a full refund - I told him that I had the contract with P2G, and I was aware of that third party act 1999. Therefore, I am claiming from Hermes now. - Mediator called Hermes. Second call:(6 minutes) - Hermes re-state that I have a contract with P2G, not them, and this is not how it works, bla bla bla. - Hermes offer me 47.45 GBP for compensation - I said that is ridiculous, and I am happy to go to Court because of the third party act - Mediator called Hermes. Third call: (6 minutes) - Hermes offer me 100 GBP for compensation - Again, I rejected the offer and was happy to see them at Court. - Mediator asked for proof of the value of the rowing machines; I sent him an email with the PrintScreen of EBAY. - Mediator called Hermes. Fourth call: (5 minutes) - Hermes offered me 300 GBP + 22.54GBP (delivery cost), which is their last offer - I counter propose 300 GBP + 50 GBP (Claim fee) - Mediator called Hermes. Fifth call (3 minutes) - Hermes agrees and will get my money before the end of this month. -
Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
Haha. I get it. I wouldn't give them any reason why I chose Hermes but not P2G, as this is my right to sue whoever I prefer in this incident. And I will make sure they know that I am ready to bring it to the court as I have the confidence to win it. -
Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
That's very reassuring! Thank you very much and I will put my stubborn mask on for that hour specifically (normally I am quite easy-going lol). -
Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
I got the date of mediation today - 20 / 10 / 2021 I will make sure to read through the mediation summaries. I am wondering how do I argue about "The test is that either you are a named beneficiary or you fall within a class of person who clearly would be beneficiaries under the contract." Of course, I know I am that second group. But do I need to provide evidence to show that I am that group? -
Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
Thank you, BankFodder. Will do the reading around and get well prepared. Will update you once I get the mediation date -
Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
Hermes replied, and as expected, they refused all the claims but agreed to do mediation. I have attached their response here as a PDF. They keep pushing their responsibility to P2G as they said they are the sub-contractor. 230MC749-claim-response.pdf -
Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
claim submitted -
Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
Exactly and I think they are try to tired me out. And yes, I did send your version to Lindsey. Thank you BankFodder Meanwhile P2G reply me and what a joke ----------------------------------------------------------------------------------------------------- We’re writing to you in response to your recent enquiry regarding the following order: P2GXXX We have conducted a full investigation with the courier to locate your parcel, unfortunately, in this instance, the search has proved unsuccessful. We apologise for the inconvenience this has caused and as a result, we have now progressed your enquiry to a claim. Regarding compensation We noticed that during the order process, you opted against taking out protection on your parcel. That unfortunately means that we cannot compensate you for the full value of the parcel contents even if your claim is valid. Don’t worry, though — we may still issue a refund on the cost of delivery should your claim be successful. What happens next? To help us progress your claim as quickly as possible, you’ll need to upload supporting documents. View your case to submit the required information. Deadline to submit documents: 13/08/2021 I am replying this: ----------------------------------------------------------------------------------------------------- Dear The Parcel2Go Claims Team Reference number P2GXXX Thank you for your message dated and thank you for your offer the refund of postage. However, it is totally unacceptable and I won't accept it. Next contact will be through a County Court claim. Thanks -
Hermes managed to lose my rowing machine! – ***WON***
Sad Hippo replied to Sad Hippo's topic in Postal and Delivery Services
I am thinking to reply them by using beneficial third party under the Contracts (Rights of Third Parties) Act. ----------------------------------------------------------------------------------------------------- Good Morning Lindsey, Thank you for you reply. The Contract (Rights of Third Parties) Act 1999 gives powers to third parties in certain circumstances to enforce terms of a contract that confer a benefit upon them, either expressly or as a matter of contractual construction. Therefore, Hermes and P2G both share equal legal responsibility towards my lost parcel. In breach of the contract you have failed to do this as you have since informed me that the parcel is lost. f I don't receive reimbursement in full within 14 days of this letter then I shall sue you in the County Court and without any further notice. Yours faithfully Opps, that's fast
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