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Sad Hippo

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  1. Thank you, BankFodder. Will do the reading around and get well prepared. Will update you once I get the mediation date
  2. Hermes replied, and as expected, they refused all the claims but agreed to do mediation. I have attached their response here as a PDF. They keep pushing their responsibility to P2G as they said they are the sub-contractor. 230MC749-claim-response.pdf
  3. Exactly and I think they are try to tired me out. And yes, I did send your version to Lindsey. Thank you BankFodder
  4. I am thinking to reply them by using beneficial third party under the Contracts (Rights of Third Parties) Act. ----------------------------------------------------------------------------------------------------- Good Morning Lindsey, Thank you for you reply. The Contract (Rights of Third Parties) Act 1999 gives powers to third parties in certain circumstances to enforce terms of a contract that confer a benefit upon them, either expressly or as a matter of contractual construction. Therefore, Hermes and P2G both share equal legal responsibility towards my lost parcel. In breach of the contract you have failed to do this as you have since informed me that the parcel is lost. f I don't receive reimbursement in full within 14 days of this letter then I shall sue you in the County Court and without any further notice. Yours faithfully Opps, that's fast
  5. I have register with county court website and filled the form up. I believe there is an update version of the system and it is the one that I filled
  6. My bad, I didn't know I should include those two acts in as well. Thank you for reading and amend it for me
  7. This is the particulars of claim: I have posted my rowing machine (Indoor rower machine E-216 £300.00 and delivery fee £22.45) thorough Hermes from Basingstoke to Eastbourne. My machine has not been delivered and subsequently has been found as being lost in Hermes depot which has been confirmed on both 3 and 22 July. Yet defendant refuses to refund the full value of the item and the delivery fee. The claimant seeks £300 being the value of the item, £22.45 delivery cost, legal fees and any interest owed.
  8. Dear Hermes Parcelnet Limited, As it has not been possible to resolve this matter amicably, and it is apparent that court action may be necessary. I write in compliance with the Practice Direction on Pre-Action Conduct. On the 26th JUNE 2021, my parcel was collected by myHermes using Parcel2go as the intermediary company through whom the service was booked. On 3rd JULY 2021, my rowing machine was lost in your depot and it was confirmed as lost again on 22 JULY. I am once again requesting a full refund of the item price of £300 + £ 22.5 delivery fee (total: £322.5). If I do not receive a satisfactory response from you within 10 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. Yours sincerely
  9. Now they keep pushing me to P2G for the claim. How should I reply them?
  10. I have read several complaint and post related to Small claim, local count, how nonsense Herme's defence is and what should I do during mediation. Now I understand both P2G and Hermes are accountable for my lost - "What Hermes don't tell you is that they bear equal contractual responsibility because there is an act of Parliament called the Contracts (Rights of Third Parties) Act 1999 which provides that an official third parties enjoy all the rights of a direct contracting partner." Meanwhile, I got a new email from them and this is what they say, Hi Hippo, Thank you for getting in touch with us regarding parcel XXXXXXX. As we can see from the system the parcel was last scanned on 03/07/2021 at 05:16. As there has been no update we will have to class the parcel as lost due to the time-scale. As you are the sender and the recipient parcel2go will be in contact with you regarding the claim. We are sorry for the inconvenience caused. We will politely not enter into any further correspondence in regards to this matter. If you need anything in the future, please contact your Hermes Customer Service Team and we’ll be happy to help. Kind regards, Muns 2658 Hermes Customer Services
  11. Thank you for your quick reply Sometimes, I find this incident so funny that I could not get angry about it. I have read some of the stories, but not all. I will go through those with more replies. Also, I will read around the sticky topics as suggested. Anyway, yes, I have correctly put down the size and weight of the item when placing order through P2G on their order form as follow =========================================== We’re pleased to confirm that we've received your shipment details from XXXX . Contents Weight Dimensions Rower 26kg 175cm x 80cm x 26cm =========================================== =========================================== Here is the email from Hermes and blaming it on P2G =========================================== Thank you for contacting the Hermes Support Team and sorry for the delayed response. I also sincerely apologise for the difficulties you are experiencing with the delivery of your parcel. This parcel was booked through Parcels2Go therefore the person who booked the parcel has a contract with them, not us. Parcels2Go then have an agreement with us. Our maximum parcel weight is 15kg, this is stated in our terms and conditions and must be accepted before the booking is complete. Please contact Parcels2Go as they are the account holder they will be able to assist you further. I apologise that we cannot assist you further. Kind regards, Shauni ext2733 Customer Escalations Team
  12. Hi everyone, I need to apologise in advance; English is not my first language; I will try to make myself as clear as possible. I bought a rowing machine (300GBP) on eBay (private seller); I arranged delivery by myself through P2G and use Hermes as the courier. Sadly, I didn't buy the insurance P2G offers. Information about the parcel: - Rowing machine (300GBP) - 175 cm X 80 cm X 26cm - 26 KG Timeline of the incident 1) It was collected on 26 June by HERMES 2) After numerous calls and emails - it is lost and confirmed by HERMES on 12 July. The parcel is lost at HERMES' depot (I don't know how's that possible) 3) Hermes refuse to refund me and suggest that I should go to P2G instead. 4) Hermes says this parcel is too big for them, and they won't be able to deliver. And they blame P2G for placing this order. I am confused here, and may I ask the following questions? 1) Should I claim the refund from P2G or HERMES? 2) I have opened a case with P2G on 14 July, and they need 14 working days to do the investigation - if I want to send them Letter before the count claim - should I wait after 14 days, or don't I need to? 3) Does the size of the parcel matter? Thank you very much for everyone who is interested in this case.
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