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About littlepitch

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  1. Thank you for your feedback. I have just submitted my claim. I will keep you posted on events.
  2. So my 28 days are almost up and I am getting ready to begin my claim against Hermes. I have attached my draft particulars of claim and would be grateful for any feedback. Particulars of Claim.pdf
  3. No duplicity intended. I only used the Which template because I couldn't find one on this website. I definitely will stick with CAG through the process. Thanks for your advice so far.
  4. I'm quite relaxed about 28 days, I'm in no hurry. I got the template letter from Which so decided to use it. Also, if Hermes are keen for me to go ahead, then I'll do the opposite and wait for 28 days before starting my claim.
  5. Yes, Amazon supplied the label. That's the reason I chose Hermes for the coffee machine.
  6. I'm not sure how relevant this is but when I returned this coffee machine using Hermes, I also returned a bread machine at the same time. Both were picked up together and both were lost. The difference is that the bread machine was being returned to Amazon and they refunded the costs (less postage) as soon as the tracking indicated that Hermes had collected the parcel. Both items remain lost. I don't know whether introducing this would enhance my case or just cloud the issue. Any thoughts? Any comments about my letter before claim? It's a pdf at the top of
  7. I have already read some of the threads about Hermes on this forum which is what convinced me to go ahead with my claim. The fee for the amount I am claiming is £35 if done online, so yes, I want to proceed and will continue reading up on mediation and unfair contract terms.
  8. The return was organised by me in response to the retailer's email. Here the relevant extract: We do not cover the postage cost of returning unwanted items, however we would recommend using the following website https://www.myparceldelivery.com/ which will provide you with details for several different courier services and allow you to compare prices.
  9. I purchased a bean-to-cup coffee machine from Appliances Direct for £349.97. Unfortunately it was too big for the intended space in our kitchen so I returned it using Hermes. I didn't take out their insurance. I left the parcel at my local drop-off point and Hermes collected it. After a week it wasn't delivered back to the retailer so I contacted Hermes and they confirmed that it was lost in their depot. They sent me a claim form which I completed and returned. I have recently heard from Hermes that they will compensate me just £20 plus postage costs. I am losing out because I did
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