In 2009/10 I took out a secured loan of 110K with BOS they took a second charge on my property (main residence). In 2013 I hit financial difficulties which I informed them about and eventually sold the property in 2017.
Their behaviour throughout was extremely heavy handed and their solicitors were very aggressive, just one example - even though a sale was agreed and the conveyancing was proceeding smoothly and they were being kept fully informed that still took us to court to try to enforce the Possession Order they'd previously obtained, fortunately we were in front of a sympathetic bench that day and we held on until completion of the sale.
Now that the scars of this horrendous period of constantly being under threat of eviction have started to heal I have looked back over the financial damage. BOS recharged over 30K of legal fees, they knew we had equity in the property and it seems were happy to trash that equity just to keep the pressure on us, their lawyer dealing with the matter said as much in one of the many calls (off the record). They charged interest throughout. We also incurred about 10k of legal fees ourselves in defending their draconian actions.
I have written twice in the last few months to BOS head office but have been ignored. I tried the FOS on an unrelated mis-sold SIPP matter without success so am a little reluctant to go there again. It's too large for small claims and costs of a another form of court action could quickly escalate and don't want to 'throw good money after bad'.
Would welcome your input on whether there is any chance or reclaiming any of the 30K? If so, how?