Thank you very much for the prompt reply @Kyosanto! I actually already have an update on this - EJ have accepted to pay for all of the above - food and hotel in Rhodes, flight to Brussels and Eurostar and 2 nights hotel in Brussels. Credits where credits are due, I’m satisfied with their response so far. There’s just one more thing - the initial refund that they offered for the return flight is now not available through the app/website. There’s some sort of a breakdown where they deduct all the accepted compensation but no option for refunding the original flight. Should I push to have that refunded as well since they have accepted the claim for the rest or?

Hey everyone, hope you are all well! I'll try and keep this brief - we were supposed to fly back from Rhodes on 28 August 2023 our flight was canceled last minute. Here's a quick timeline of the events: 1 - easyjet is not offering any replacement - the first available date they had was 9 September which is obviously impossible. We can't get through to support so we stay for another night at a hotel next to the airport on our expense. 2 - we book the next available flight for the 29th to Brussels instead with the intention of taking the Eurostar from there to London after exhausting every other option 3 - we book a cheaper hotel in Brussels for two nights until the first available Eurostar train to London and book the train for 31 August. 4 - EasyJet inform us the on evening of the 31st that there are a limited number of seats for a flight on the 31st if we log in immediately and book 5 - I log a compensation claim on 5th September on the EasyJet website attaching the receipts for the Rhodes hotel, flight to Brussels, hotel in Brussels, and Eurostar to London. They have since unlocked an option in their app where you can accept a refund for the original flight but haven't done that intentionally as we would like our alternative arrangement going back to be covered as well or at least instead. Have I done the right thing and what are my options going forward? I understand they'd say it's NATS' fault, not theirs but also they should cover the alternative arrangements when they can't offer any, right?

Hey, Is the transcript something that will be sent over after the trial or? If so, I would happily provide that at no cost. What I can send you over right now is the assembled Court Bundle which was used during the trial as reference of the events. Basically an item was sold online, was then lost by Parcel2o, they admit they've lost it, we go to mediation they stand firm on their position that their compensation sum is fair and will not pay in full and also say in verbal in written form that the case is already lost for me and they see no reason to go forward etc etc. I also stay firm and refuse their partial compensation so case gets redirected to court and after many months of waiting there we are. In my opinion a really important part of the court proceedings was the fact that I fully and immediately refunded the person to whom I originally sold the item online and then took it upon myself (effectively losing all the money) for 6 months to actually try and fight Parcel2go myself to recoup the costs. She said by tracing the chain of responsibility, I've done the right thing and Parcel2go should be liable. To be honest I don't know why they decided not to settle at mediation, that is also what was keeping me on my toes up until the trial - 'do they know something I don't?'. Every possible logical and legal explanation was in my favour imo so I was really confused as to what they could possibly present that would win them the case. The Judge did also mention that even when presented with T&Cs initially, the majority of people drop or abandon their cases and do not pursue further. The big question she was try to answer the whole time is are those T&Cs transparent and fair and as an argument I did actually mention the CAG and said that one does not need to be legally trained to see the flood of new threads being opened every single day from perplexed citizens. This, I said, is the only real argument you need to realize that these insurance practices are obviously vague and designed to screw people over.

Hey, My trial has now taken place and I am extremely happy to say I've won the case in full including my daily rate for my job etc. This is the second time I manage to win thanks largely to @BankFodder @The GodMother and @supernick90 . First time it was Hermes, now Parcel2go, I would strongly advise anyone that's in the same boat to just go all the way, don't be afraid of actually going to court. The judge was incredibly nice, educated and positive and completely felt my situation and has swiftly judged in my favour for pretty much all the reasons Bankfodder provided in his pinned article regarding insurances. She said the terms and conditions are NOT transparent and unfair and a really important point she said is that even though there is a more expensive and insured service, it cannot be labelled the same as a normal cost service which is only probably going to be delivered. The attempt to limit liability in my case she said is not fair and the full compensation should apply rather than the £50 maximum. I will of course be keeping my original promise to donate the full claim filing fee to CAG which in my case amounts to £50. Grab a pint and thank you for your help throughout the process, Justice has prevailed!

In any case, I've already submitted and sent all the papers to the Court so it's too late for me. Fingers crossed !

@BankFodderThank you for your great and exhaustive answer as always. Apologies for the Latin mishap, I copied it from another statement uploaded to the forum, googled it and sounded about right. I have now made the changes you proposed. I've made the decision to donate the claim filing fees to the forum if there's any positive outcome, last time my contribution was smaller but I really think we need this community and guidance! Witness Statement 5.pdf

Hey guys, Could you please have a quick look at my witness statement if you have any time. I've never written one before. Best Witness Statement 4.pdf

Thanks for your reply! I've found this info as well on cable.co.uk , so you think we should stick to our position and raise a complaint and disregard the early fees? If Virgin Media is not available at your new address If you find that it is not available at your new property, then you will need to let Virgin Media know that you are leaving as soon as possible. If you are not at the end of your contract, you will unfortunately have to pay Early Disconnection Fees. The amount this will be is dependent on how many months you have left on your contract. Best

Hey, They have changed the transferring to other people option in February 2021. In terms of the first part, they don't have coverage at the new place we're moving, do you think that would help?

Thanks for you reply dx! I'm really sorry I didn't quite understand what your advise is essentially? I do apologize I just don't get exactly what you're saying. What might trash her credit file, her simply not paying anymore or? Also the part regarding the fca ? Best

Hey, Unfortunately I've been forced to write in the forum for the second time in a day on a separate issue. My gf is leaving her current flat in a month's time and would like to cancel her contract with VM but she's got 10 months left on the contract so they are saying it would be £240 for an early cancellation fee. She can't just transfer it to the girls staying in the flat because VM says a new 18-month contract will be needed and no one wants that especially with VM. However she's spotted that somehow they've got her first name spelled wrong, is there anything she could do to get away with this? Does it matter if they've got the name wrong on the contract? Best

will do, thanks

Thank you @honeybee13 for the quick response! I have an update to this case: Finally after many months of Parcel2go delaying the process I've had my mediation appointment - they have offered less than half of the claim value so I obviously rejected that so the mediation was deemed unsuccessful. We will be proceeding with a court hearing soon. Is there anything important to keep in mind since I've never been to any court before? Best

Hey, I got the answer finally from their agent in chat. *see attached document* she admitted that it's parcel2go that is liable and provided me with the postal address to send legal paperwork to. She also said she has escalated this further to her senior and pinned it to my case. Does that mean they might reconsider after I send the the letter by post? let's see I will send both a letter and an email of complaint tomorrow and see that happens. Should I mention the Consumer Rights Act 2015 in the letter of complaint? ts.pdf

Ohhh okay, right, I get it now, I will follow these steps correctly then. Just lastly, I don't fully understand who am I claiming against, the website is www.dpdlocal-online.co.uk, but on the bottom of the page it says : All payments processed by Parcel2Go.com Limited © Parcel2Go.com Ltd 1995-2021 All Rights Reserved Company Number: 02591405 VAT Number: 597 8491 61 So is my claim against Parcel2Go.com LTD or are they just handling the payments and my claim is actually against dpdlocal-online ?

I have made a complaint via their live chat because this is the only form of communication they have. I told them that I don't agree to their £50 compensations and that I require the full amount. Also, when I was proposed on their online portal with 3 options - 1 - Accept Offer , 2 - Reject Offer , 3- sth else I clicked on reject offer and now the platform says 'under review' and 'We’re sorry that this offer did not meet your expectations. We’ll review this case again and get back to you shortly. Should I wait for them to respond first? Also, last time with Hermes I had not made a formal complaint per say nor a letter of claim and I started the small claim anyway. You are saying they might be more strict this time if some of these steps are not respected? Best

Yes Hermes. Ok then, I'll proceed with it tomorrow morning, will come back to share experience once there is an update. Best

Hey @BankFodder, you probably don't remember I was here last year for a lost parcel by Hermes, went to small claims court, I won and they gave up during mediation. Unfortunately, there's once again a problem, this time it's Parcel2Go.com Limited/ DPD. They lost my item, offered me the standard £50 insurance, but the declared value is 10 times that and it's not on the prohibited list, I rejected their offer through the online portal and told them that if they don't offer me the full refund, I am launching a small claims case first thing tomorrow morning. I should stick to the routine from last time, right? God I'm so tired of all this crap... Hope you are well ! Best

Thank you BankFodder, I've just made a small contribution to your cause, I am fresh out of my Master's Degree so I can't afford a lot, but it comes from the heart as all those threads really backed me up when I needed it :)) Keep it up! p.s I will check out those fb groups and let them know as well, no worries

Hey, Just wanted to share a quick experience for a lost Hermes parcel worth a couple of hundred pounds. I accepted Hermes' offer to use mediation and was pleasantly surprised! I read all the threads on here and thanks to the Bankfodder's great advice I came in confident and with notes and was not prepared to reduce the claimed amount even by 10p. Firstly Hermes stated that my item was not one that is normally covered and due to its fragile nature it is not compensated and secondly they gave the ordinary "you have not opted for insurance bla bla". These were their points and even before I started stating my arguments they were already out with an offer to cover the item value in full and the postage costs for it but NOT the small claim fee of 25 pounds. To me this sounded as a reasonable compromise since I got other things to do during the day. This 25 pounds compromise was about 5 percent of the overall claim value so that was fine by me. I went to mediation extremely sceptical having read some of the other ppl's experiences, but I'm glad to say mine took only 2 quick calls, everything was settled in no more than 20 minutes, the mediator was superb, extremely friendly, polite and with a sense of humour and they just asked me to send my bank details in response to their upcoming email and that was that. p.s -> I could feel the mediator was actually on my side a lil bit, but what reasonable person would side with such a shameful and honestly disgusting company anyway All in all, I would highly recommend the experience for anyone who's still on fence regarding mediation. Open small claims against them Hermes mfs, make them pay, they are so aware of their unlawful approaches ! On my part, I will never ever use Hermes services ever. However, in fairness, this whole saga's been going on for two and a half months and I've lost so much time and effort and nerves on the matter that it was worth at least 10 times that settlement. I've been through 41 calls with them regarding the item and went to their depot twice to look for my item... Have a great week guys/gals Best