Thank you. I'm not too concerned about personal info they may hold but would sending this mean they have to disclose where the order is, what stage it's at, who's applying for building regs and how far they've got with it? Sorry I'm just trying to understand how sending this will help me.

I do have a paper trail of all quotes, contracts, emails, I'm not missing anything and have written notes too. I haven't sent a SAR - have been working and I don't know what it is?

They offered w/c 7 Dec.on Tuesday of this week

They offered w/c 7 Dec on Tuesday of this week. I didn't accept it or reject it. I just said it was better than Feb but still not what was agreed. I said I wanted to speak with their director before I would consider it and she refused.

I had quotes and timescales back in July/August from other companies which will not be valid now. Ironically the reason I went with this company was because I felt I hit off with the guy that came to see me - the very director that I’m now banned from talking to! Had a very stressful lengthy building insurance claim 2 years ago and this is bringing it all back. Yes I told them in my email last night that I knew they hadn’t applied to the council and their reply this morning said they use a consultancy who apply to the council on their behalf. Have just called the council again and they’ve now told me that other people besides them can provide building regs certificates. As they say they haven’t had one applied for and Homeview have said their consultancy deals with the council on their behalf I don’t know what to think. I’m sure if I ask for a completed date and not a start date she will just say ‘as I said we will start w/c 7 Dec.’ BankFodder have just seen your comment that I’ve done everything by phone. I haven’t and not sure where you’ve got that from? All has been done via email. I had two things verbally from the director during his site visit - that it would take two weeks to install and all would be done by Xmas. Can you explain how I’ve been complicit in the delay? I was expecting the works to be done early Nov and last week was told it would be February which I immediately rejected. I haven’t agreed to any delay?

Thank you. It was week commencing 7/12 they offered so it’s just dawned on me that if they start as late in that week as 11th or 12th they won’t finish it in time for Xmas as they’ve already said they have a two week holiday. So they’ll leave it half completed. I can’t help feeling this has been done deliberately so I reject it. I’m not sure what I’ve done to give the impression I’m prepared to wait for the Dec date? All I said was that before I could consider it I wanted to speak to their director which they refused. I did express time was of the essence when I met him. I said I wanted it done for the start of winter not the end. That’s when I had the assurance that it would definitely be done by Xmas, the 8-10 weeks would be an early to mid November start which still allowed time for hiccups along the way. I suppose as it’s not determined anywhere what is a ‘reasonable delay’ customers are held over a barrel. I’ve certainly learnt some lessons before I go into anything like this again and will make sure any agreement had no allowance for any delays.

Thank you Bankfodder. I used the term frustrated agreement purely based on my own research and what I found on the Govt's website, especially in relation to Covid. My situation appeared to fit but if it doesn't, it doesn't. The length of time the actual works themselves will take is not written into the agreement but I was told 2 weeks, they are doing the interior ceiling and electrics too. I was prepared to accept the new date of 7th Dec until I was told I couldn't speak to their Director for two weeks and then found out that they haven't applied for building regulations yet, this is something else they are doing on my behalf. As they can't order anything until they have the regs through I can't see how the roof is in the process of being made (which is what they keep claiming). I contacted the CAB as I wanted this wrapped up for the weekend and had two conflicting recommendations on this forum. One to just let the credit card company handle things and others saying I must give more time. I'm not complaining, am grateful for advice - just getting more and more confused as to what I can/can't do. If I can avoid it at all I would rather not go through another 6 weeks of this, waiting for them to prove that they can't manage the Dec.date. By that stage it could well be feasible that the roof is in the manufacturing stage, where as at the moment it can't be, which would further complicate things. Based on all this and what the CAB said I sent the email below last night and received Homeview's response this morning. If it came to it that I retracted what I've said and allowed them to go ahead for 7th Dec. and they didn't manage that date, wouldn't it be the credit card company that would recover the deposit - not me? BTW I raised a dispute with Capital One last night. Email.pdf

I feel it is my business when they’ve told me the reason for the delay is that the manufacturer is affected by Covid restrictions The roof will not even be ordered until they’ve had the building regs through and they haven’t applied for them yet two months after I placed the order.

Thank you Slick132. I don't have it in writing how long the actual works themselves would take but believe they said it was two weeks. I spoke with CAB earlier today and they've said I can cancel this order as the company are already in breach of the terms, plus catching them out re the manufacturer's and the buildings regs she said to put in writing that I was cancelling and mention breach of consumer protection, unfair trading regulations and the fact that they are wilfully misleading me. She said the credit card company will handle the refund as I hoped. I don't want them working for me in any way shape or form now.

Have just spoken to Building Control who’ve confirmed no application has been made. This includes any they’ve not had a chance to start processing this week.

Thank you very much. I’ll do that tomorrow.

I sent them their quote which outlined the 8-10 weeks start to finish. Their response is also below. I placed the order 1st Sept and would have been ok with a couple of weeks here or there as I know delays can be experienced due to others in the chain/weather etc but Feb was too much. I hadn't thought to contact the council re the Building Regs, will do that tomorrow. At this stage I've only paid the deposit on credit card but it's £2k. The next payments are in stages and they will not accept cards. Their advice re delays on 29/9 was in response to me asking if we had an install date. The same day they were advertising for fitters. Their refusal to get their director to call me or make an appointment is making me nervous of continuing. I woke this morning thinking I would go ahead as we hit it off when he came round but if his administrator has enough clout to stop me talking to him she must be a member of the family as well. "We did advise a 8 – 10 week installation process from survey which was on the 07/09/2020 so working on this lead time your installation date is due on the week commencing 16/11/2020. We then advised on 29/09/2020 there is unfortunate delays and I gave you a worst case scenario date as depending on the delivery times this could well be brought forward but we also have to consider we have a 2 week festive holidays. You still have not been able to provide me with written confirmation that Collin, Davina or Lisa have stated this installation will happen before Christmas. So the delay is unfortunately 8 weeks with the potential of being sooner than this, I just can’t give you an exact installation date hence why I gave a worst case scenario."

Today I told them their Dec date was better than February but before I accepted it I would like to talk to the director I saw in the first place or he could come and see me as I had some queries. got a reply saying he’s tied up on site for the next two weeks and to email any queries.

I’ve asked them several times to confirm where they’ve placed the order especially as they’ve said they haven’t used the one company that makes this roof tile! They’ve also not confirmed what stage of production it’s at. As far as I know all they’ve done is measure and done drawings and applied for building regs which I also haven’t had through.

A case of the squeaky door gets the oil? This did cross my mind. Am just confused what to do for the best now. Was all prepared to just let the credit card co deal with it and had rejected the date for next year but being told I should be prepared to accept reasonable delays is open for interpretation and could be a never ending situation if they keep blaming Covid. Does anybody know what the situation would be if they failed on the Dec date? Would I then be considered to have agreed to delays and I’m to blame or would it be looked on that I’d done the right thing and accepted a reasonable delay and the company should refund? The two are contradictory. I’ve asked them several times to confirm where they’ve placed the order especially as they’ve said they haven’t used the one company that makes this roof tile! They’ve also not confirmed what stage of production it’s at. As far as I know all they’ve done is measure and done drawings and applied for building regs which I also haven’t had through.