Would any phone shop do ? I know some independent phone shops that would be happy to do this but would EE accept it ?

How do I go about getting an independent report? What would the report have to include ? Thanks for the help guys

Yes as part of a 24 month contract.

Hi guys Thanks for your help so far. Yes I spoke to EE via the phone. I shall try visiting them in store on Saturday. Sorry about the mix up with dates. I bought the phone June 2019. Will this affect things?

Hi All I've spent 2 weeks without a phone and over 4 hours between phone and livechat talking to samsung about my broke s10e phone screen. I bought the phone in June 2021 and long and short of it the phone screen broke while in my pocket. I made a call before getting in the car and it was fine. Went to make a call when I got out the car and the screen had cracked and some LCD damage. The LCD damage has now fixed itself. I called samsung to get this repaired and they flat out refused to repair it as it was physically damaged and their warranty only covers manufacture defects and that all their phones are rigorously tested. I told them that if all their phones are rigorously tested and don't break in peoples pockets just like that then my screen must be one with a manufacturers defect and that it is covered by the warranty then. At which point after climbing as high up the chain as I could this was the only answer I would get. Is there anything I can do here ? I am not lying about it breaking in my pocket. It's got a full phone case only things showing are front/back camera and fingerprint reader and no marks besides from placing my case on. I just don't feel that it's fair that they expect me too pay £190 to fix the screen when it is obviously defective. What if the replacement screen breaks randomly then they will just expect me to pay another £190 I expect. I've also tried approaching EE who my phone contract is with to which I was advised to go to samsung or they could quote for a repair or I could early upgrade. Please any advice would be greatly appreciated I'm at my wits end here.