Another twist. I have received notification that Together have not actually taken over BE. Rather they have become partners. So I take it that my SAE is still valid? BankFodder, I take your point. But I am not a solicitor. They did acknowledge the SAR and said it would be passed to the relevant department. As I said, I have heard nothing since. Where do I go from here? To be honest, I don't have the greatest faith in Ombudsmen

I have heard nothing more from Bristol Energy since my last update. But have received a standard letter from Together saying they have now taken over BE. I am wondering what to do next. The Ombudsman? Very grateful for any thoughts

Thanks Bankfodder, I have today sent a warning letter by special delivery to BE re their failure to comply with the statutory request. I have also requested a second meter to be installed beside the existing meter and used to monitor the accuracy of the existing meter, as per the electrician's advice. Thank you, also, UncleBulgaria67, Interesting. But would BE be able to use that to excuse their not complying with the statutory request time limit?

I sent BE a SAR for the phone transcripts. I received an acknowledgement saying they are looking into it and will arrange to have the relevant phone call transcripts sent to me. (So that was a good result yes? They could have said they don't keep records I suppose). Their letter was dated 7th of July. One month ago. I am still waiting for the transcripts. In the meantime, I have reduced the DD to £100 (from £211). An electrician friend suggests I request the installation of a side meter to test the original meter while I am waiting for the transcripts. I will report progress

OK. I have read a great many of the posts relating to sars (not all of them, there's more 4000) and googled for information. Phone call transcripts can be requested. As I have stated the only evidence I have that I am supposed to be on E10 are two incoming calls from Bristol Energy in which this was confirmed and the actual times of the 10 off peak hours stated (GMT and BST). And I have recorded and archived both calls, so I have the exact dates, times and durations of the calls. ButI have read that Banks, for instance, record all calls, but only keep the ones they are not archiving, for 6 months. Do power companies do the same? My worry is that the two relevant calls were more than a year ago. So Bristol Energy may say they have been deleted (assuming they recorded the calls in the first place.) Before anyone states the obvious i.e: The only way I will find out is by sending the sar. I fully intend to do that tomorrow, but in the meantime, anyone's thoughts, opinions?

Thanks honeybee13. Is there a recommended template for the wording of the SAR?

Excuse my ignorance, dx 100uk, an sar?

The electrician attended and tested and found no fault with the meter (no leakage). He highlighted the fact that a large NSH in the lounge was very old and that the controls no longer worked efficiently if at all. This obviously contributes to the large bills, but of course, does not solve E7/E10 issue. Having checked the bills, I am in fact, being charged for E7 when I should be charged for E10 (3 off peak hours per day difference), which was the agreed tariff. All my calls, incoming and outgoing are recorded via the ACR app. I revisited all my calls to and from Bristol Energy, particularly the call in which I explicitly asked for the breakdown of the exact of the off peak times. All these calls with the exception of two, were me calling them on their 0845 number. Both sides of the conversations are crystal clear. However, the most relevant one, in which they gave me the E10 times, is a callback from them to me. Playing back this call, I can hear only myself and not the other party. I don't know if this is a feature of the ACR app or something built in to Bristol Energy's system. I will be grateful for opinions regarding this. As that call appears to be the only evidence that I have in which Bristol Energy admit I should be on Economy 7, could I demand a transcript of that call, as I have the exact date, time and duration of it?

I have been at the property for 4 years. I switched from EON a year ago. The immersion heater is not used on a timer. The timer is merely used to see and check when the off peak periods kick in and out. (the tell tale light indicates this.)* Only the off peak immersion heater is used. (for approximately 1 hour every 2 days.) An electrician is attending today. I will post his opinion. * It is indicating that the off peak periods are not accurate

Thanks BankFodder, Both the immersion heater (3Kw) and the shower (7.5Kw) returned accurate readings. I haven't got around to testing the oven/hob yet but will do so next week. I understand I can also run a test on the meter with a multimeter. I often use a multimeter but I don't fancy connecting the leads to live terminals on the meter so will leave that to the electrician. It seems it is not that easy to get an electrician for this particular problem I have. I have called several, but they basically didn't want to know. I will persevere.

Apologies for not keeping this thread live. Other problems. OK. Today, I did the most obvious thing. I turned off the power. 2 mains switches. One for the NSH circuit and one for all the rest. I then took the 2 readings. Left everything off for 1 hour. Then took the readings again. They were both exactly the same. It would have been to good to be true if the readings had increased I know. Tomorrow, I will do an appliance test, starting with the immersion heater. I will again turn off both mains switches. Then turn off all the MCB switches. Take readings again. Then turn on the mains switch controlling everything except the NSH's. Then turn on the immersion heater MCB only and then turn on the actual immersion heater itself for 1 hour. Then turn off the immersion heater and take readings again. And then do the following: Deduct the first reading from the second and compare it to the wattage of the appliance you turned on for one hour. The difference between the two readings should equal the wattage on the label of your appliance if the meter is working accurately. Expect the answer to vary by plus or minus 5 percent.

OK Bank Fodder Thanks

How exactly do I find an electrician to give an independent report? I have tried and can find no local electricians offering this service. It seems you have to contact the supplier and demand they organize an independent report. I am not happy about that because if I am right, there could be a few thousand pounds involved and I would rather have my own independent report before I contact the supplier. Can anyone advise how I find an electrical contractor who will provide this service? Thanks

I ran an independent lettings agency for 10 years. I didn't enjoy it. The attitude of many of the landlords was beyond belief. They appeared to believe that they were doing a public service by allowing the tenant to live at the property and were often indignant when maintenance issues arose. "Well it was alright before they moved in." Before deposit protection became law, these type of landlords expected me, as a matter of course, to defraud the tenant of their deposit on some frivolous and made up pretext. I never entertained this for a second. I like to believe I have some morals. It's a dirty business and I was glad to get out of it. It sounds as if VanessaK has been stitched up like a kipper.

Bankfodder, Thanks. I will start looking for a relevant electrician. I have been with Bristol Energy since I moved into the property, one year, I was initially paying £40 per month. This has steadily increased to £211 now. dx100uk Bristol Energy seem to be reading the meter every second bill. It is not a smart meter