@Prerna If you've not done so already, I would recommend that you use a different account for them to transfer your refund into. Them once refund has been received, transfer into a separate account. And either close the account or leave empty. This way they do not get the chance to set up any new withdrawals from that account. Keep yourself safe

Hi Prema, May I also suggest that before returning vehicle, take some further photos from all angles inside and out, and have them dated. And again once the vehicle is returned to the dealership, take a few more pics. This way, you have on record the condition it has been returned in. Only suggesting this as I'm sure that they will try one way or another to say that there is some damages, and therfore can't refund your money, or may only offer a deducted settlement. Cover all angles that they could try to worm out of. I could say that you should keep the log book and spare key, until you've received full settlement, but I'm unsure on the legality of this.

Hi Prema, So sorry that you're going through this scam. The person you are dealing with at Motor Complaint is a guy named Alex Brodie. As BankFodder as already stated, this "company" is not an independent company, but is rather an organised setup ran by a syndicate of very dodgy people. When dealing with BMF, please also state to them that the garage has had the car on previous occasions in an attempt to repair the issues, and has now confirmed your decision to reject the vehicle, which is your right under the Consumer Rights Act. Please also contact your bank, and let them know to cancel direct debit.

Sorry to learn of another victim to this syndicate. I would definitely look down the route of legal action. As stressful as it may be, something has to be done. These guys are crooks through to the bone. Also speak to your bank, the debit card payment might be able to be reversed, I know that credit card companies can do this.

Each and every one of us have felt the 'idiot' marker for falling for these crooks. They shouldn't be allowed to trade as they've broken every rule going. You're still within your 30 days for consumer rights, so 7 days formal notice is deemed adequate. When writing your letter to Cmd Ltd, mention the Daily Mail article. The journalists there went above and beyond. I suggest that you should also consider sending an email to the daily mail, on the back foot of the article, as another victim. (apologies if that sounds harsh) The hope is that by mention of your intended refund pursuit, and intended legal action, along with the journalism threat, may pursuade them to reconsider. (slim, but worth a shot)

Hi, I'm so sorry to hear you've fallen victim to these fraudsters. You need to report the garage you purchased from to the police, this will get you a crime number. But as it is a civil matter they can't enforce anything upon them. Talk to citizens advice, and they'll advise you the best options. This is all to get a logged timeline. You are still within the 30 days under the Consumer Rights Act 2015, and are entitled to a FULL refund. This is something that can not be argued. Citizens advice will tell you to submit a formal letter of complaint to the garage and their head office, which is as I understand, still Crown Motor Direct Limited. If there's still no resolve, it'll go to small claims. Now this is where it can get messy. CMD LTD, or a company associated with them, will submit false and fraudulent documentation to the courts in your name. They did it to me, and to others. Because of this forum, in my case, I emailed the court with a screenshot image from someone who had had their case dropped, and requested mine to be PASSWORD PROTECTED, so that the courts would deal with me and me only!! CMD Ltd and their associated businesses, attempted to pervert the course of justice on 3 occasions in my case. Including: * Submission of Notice of Discontinuance to the court with my name on it. * Submission of fabricated email agreement to the court as "proof" of contact, which it was not. * Submission of a typed letter to court, stating there was no reason for a hearing, as this claim had been settled, which it had not.

Not yet, but will hopefully get this today or tomorrow

OK, so here is the initial response to my claim against CMD. Mikael is noted on this as the manager. Not just a resolution agent then? In this he also states the unwillingness to try mediation. here is a copy of the Notice of Discontinuance submitted. No written signature, purely a typed name of my own (removed for security purposes) Must also say that the Notice of Discontinuance was submitted to the court BEFORE I had submitted my own statement and evidence. Luck would have it that the judge had seen that this was an attempt to throw out Since CMD never submitted a defence, I was awarded full claim. On which I received this email. Blatantly saying they would apply to set aside, as they believe the ccj to be worth nothing. Just "ink on paper" After this N244 form had been submitted, CMD had also attached a fabricated email agreement stating that I had already agreed a settlement with them. Which is a complete load of bull. Again, no written signature, just a typed name. But interestingly enough, it's signed by them as Cmd t/a Chobham Central Garage And the 3rd instance of forgery/fraud is the letter submitted to the court in my own name. Luckily the court emailed this to me requesting if the hearing was still to go ahead or not. This letter was not typed or submitted by me. docs1.pdf

Requested now

The Defendant submitted the claim under the pretence of the Claimant, wishing all of the claim to be discontinued. This means the court would take it under advisement, and drop the case. This is fraudulent, and against the law, but CMD have a habit of doing this

I asked the court to send me the notice of discontinuance that had been submitted, and they obliged by forwarding it to me. I'm now awaiting legal advice

Ok, so as play goes just now in my own case against CMD Once I submitted my case and statement to small claims, I also sent in a separate email with an attached screenshot from this very group, that they had filed a fraudulent notice of discontinuance in the person's name. Due to this I added in my email, that it's very likely that they would attempt to do this again, so I asked for the case to be password protected, and then sent them the password for the case so they would know that in no circumstances would I drop the case without it. I received a letter from the court saying that a notice of discontinuance had been received in my name, but was nulled by the judge and gave CMD a further 4 weeks to respond. New letter received from the court, that due to their failure to comply under the order, that if no defence statement was sent to the court and to myself, that CMD would be struck out, and that they would look at my own evidence only. Under direct communication from the FCA, who gladly gave me all the information I needed about Chobham Central Garage, as a trading name of Crown Motor Direct Limited. If you have a case against them, password protect your claim so they know it's you!! Once I submitted my case and statement to small claims, I also sent in a separate email with an attached screenshot from this very group, Due to this I added in my email, that it's very likely that they would attempt to do this again, I asked for the case to be password protected, and then sent them the password for the case so they would know that in no circumstances would I drop the case without it. I received a letter from the court saying that a notice of discontinuance had been received in my name, but was nulled by the judge and gave CMD a further 4 weeks to respond. New letter received from the court, that due to their failure to comply under the order, that if no defence statement was sent to the court and to myself, that CMD would be struck out, and that they would look at my own evidence only. Under direct communication from the FCA, who gladly gave me all the information I needed about Chobham Central Garage, as a trading name of Crown Motor Direct Limited. If you have a case against them, password protect your claim so they know it's you!!

Sorry, yes, you are correct about the screenshot. This is in fact 3 photos merged together. The middle part is photographic proof from sales invoice. Along with screenshot of business addresses which are the same. As for the court action, I can only take to court what I have physical proof of, and yes, I have HUNDREDS of screenshots. As well as a long long line of emails back and forth.

Bought at Chobham Central Garage, Bagshot Road. People involved Ahmed Alwabeeb Simon Barnett (possible) Noel Quail Ahmed Silawi Dave Cohen Mikael Shamir Nathan (Sales guy) Christopher Seymour Now the good part. As I bought from Chobham Central Garage, on their sales invoice, it states on the footnote that they are a trading name of Crown Motor Direct Ltd. After going through various posts on here, they have also traded as EMC, with the attached address as 8 Swift Lane. Upon receiving this 'new' company information, Automotive Vehicle Brokers Ltd, I've checked them out too. Owned by Christopher Seymour since October 2019, and address as 8 Swift Lane I know, already checked them out. Just very peculiar as to why they have the same address? Also, this is one of the rude replies after my proposal to take things further.

One of the rather rude replies after my proposal to take matters further