I understand the frustration of the consumer in these situations and I would argue that the law should favour the consumer in a case like this. The point is, it doesn't and that is all JohnR was pointing out. You could take this to the civil courts, the problem is that it is not an open and shut case, and without the situation being clear, nobody (without a legal qualification) can advise you to go ahead and take them to court. It is possible that if you stomp your feet and hollar loud enough, head office might take notice - but then again they might not. However it is true that the store staff (including management) do not have the authority to be flexible in this case - so don't waste your time with them it's not their fault and they can't change things for you. If you do wish to take legal advice on this matter, or indeed send polite but firm letters to head office - I would recommend that you take the line that PC World providing a finance option over four years on the laptop was indicating that the laptop would reasonably be fit for purpose for that time period. I think you would have better luck with this route than by just making the subjective claim that it 'is reasonable for a laptop screen to work for more than 14 months' as PC World will argue this as JohnR said above. I'm not sure whether the finance agreement small print will cover this angle or not, but it might be your best bet. Their response may well be that they offered an extended warrenty to cover this period, but a legal adviser will be able to tell you whether that is likely to be an adequate defence? Good Luck.

Did you take out cover for the laptop? They do do a hard sell on the cover (PC Performance) so you may well have. You may have paid extra at the point of sale, or have a direct debit? If so then you need to contact PC Performance who will get the manufacturer to repair it for you - or replace it if this is not possible. If you have no extended warrenty, cover or seperate insurance (accidental damage on your household policy? etc) I would just recommend contacting the manufacturers direct and asking how much it would cost to repair the damage (or seek out an independant repair shop). I'm not sure if there is any action you can take without extended warrenty, as it is over 12 months old. There might be something in the length of your finance agreement, but I'm not knowledgable on the legalities. Sorry that I couldn't be more help.