I have a car which is "covered" by an extended warranty from A1. The dealer who sold it to me, when I asked him what was covered under the warranty said "virtually everything". I queried this as I am aware of "wear and tear" and then he explained items which could be construed as consumables which may go under wear and tear such as the clutch were not covered. So the car now has 2 faults on it. One is an electrical fault the other is a seized calliper. Looking at the only document I had from the garage it showed my registration number (it's a cherished number) but the car that I had traded in when buying the one that has gone wrong. A call to A1 sorted this out, along with a quick chat about the seized calliper. I asked about it being covered since I had never received any kind of policy documents or certificate detailing exactly what was covered. She confirmed it should be covered and emailed me a certificate with the correct car details on it. Took it to the garage (not the one who sold me the car and the warranty) along with the warranty certificate. The garage confirmed that the calliper was seized and rang A1 to get authority for the repair only to be told it's not covered! Brought the car home, rang them to be told the same. It's not wear and tear said the garage - it's a mechanical failure. A1's response: "A calliper is covered until it seizes and then it's not covered. No idea why it's not covered then but it's not." end of story. We disputed this over the phone and asked A1 exactly what is covered under their warranty then since we have no documents/policy booklet. It appears that very little is and as mentioned previously the warranty is not worth the paper it's written on. We only took the warranty out as peace of mind because our previous car had developed faults which we struggled to pay for and we didn't want to be in the same boat again. It now looks like the car may need to be SORN'd whilst we save up for the repairs. I think the customer service from A1 is dreadful. I feel incredibly let down. At the very least my premium should be refunded since it appears there is nothing that is covered under their warranty. My garage are pretty shocked it isn't covered. I'm currently seeking legal advice to ascertain what, if anything can be done but for anyone reading this considering a warranty from A1: don't waste your money. Stuart Haskell if you are reading this maybe you can explain the comments made by your staff as to the fact that the calliper should be covered but isn't and justify why it isn't covered. It's not wear and tear it's seized.