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Hi thankyou all for the support, I took my ageing 12 year old kuga to ford as it needed specialist diagnostic tests after my usual garage and another who we contacted both recommended it went to ford whò was able to offer the correct specialist diagnosis for the unknown issue at the time that has been causing problems for the car. I never spoke rudely i was actually crying to him I never raised my voice once . I found the man I spoke with extremely rude and and patronising. There was absolutely 100% nothing wrong with the bonnet when it went into ford. Now Its come out of ford and we can't even turn the key. The entire bracket inside is broke and snapped . U can see it dangling thru the grill . As for health safety checks I disagree with you . Knowing some one who works for another car maim dealers company he said him self they really over play it and make the customer feel guilty into having the work some times minor fixed by them there and then and the prices are much higher .This is totally irrelevant as to why I have posted this i was just noting all what happened amd they look under the bonnet while doing this . . yeah they are disgusting liars I stand by this im angry and I have every right to be . They are not taking no responsibility who ever last worked under the bonnet of my car caused this they were obviously to rough. I except im at a loss and they will never owe up to this . But im sure you can understand the frustration I feeling. It will cost far more the 8 quid to fix the entire bracket that now needs replacing by a mechanic . My point being is it happened while in their care . Its the principle of the matter My car maybe 12 years old and viewed as just a banger to others (and not good enough to take to the main ford garage who specialises in ford vehicles to be looked at) . But to me its my family car that we look after and have spent out on to keep it safe and working believe me we have spent alot on this car Since having it .

I've took photos and today its going into my mechanics . Shame on ford . Disgusting liars ..even their own mechanic said there was nothing wrong with it while they had it ..he would not admit breaking it would he

The bonnet is one you use the actual car key to unlock it and it pops open you can't even turn the key in it now . Looking thru the grill with a torch u can see the main bracket has snapped inside and is hanging down

The car is a 2009 ford kuga was in there for diagnostic tests .. but they do a health check as standard when you take the vehicle in to them where they check basically every part of the car to try and make more money out of you . I could go scrap yard and get a bracket which is what I'm likely going to end up doing But its the principle it broke while in their care and they won't take responsibility . How annoying these places get away with this sort of thing

Hi thanks for replying. They told me they asked their mechanic if there was any problems with it when he worked on it he said no it was fine. Our mechanic also confirms this

My car went into ford for diagnostic tests .they kept the car for a week eventually after numerous phone calls the car was ready to collect the end of the day and diagnostics complete. on return we notice we couldn't open the bonnet. So the following day took it straight back to ford. The member of staff who saw me had a engineer take a quick look at he said the bracket is snapped and its a common fault with the kugas . The bonnet was 100% working before it went to ford and our mechanic can also confirm this . The woman said her manager is not here that day and she will get him to call me on Monday on his return . Monday came no phone call. my partner and I went back into the store where we spoke to another member of staff who once again told us its a common fault and we will be charged to fix this . I asked to speak with the manager to which he gave me his email address I then contact the manager who replys hes busy at another store and in lots of meetings and it will either be him self or his deputy be in touch the following day The next day (yesterday) I get a call from the deputy who after hearing me crying and plead with him that this fault was not present before it came to the store , and please will he confirm it with the mechanic who worked on the vehicle to which he replied he has and he to confirms there was no issue with the bonnet . it appeared had great satisfaction in telling me he was the member of staff I had already spoke with previously and he stands by what he says in regards to its a common fault with kugas and if I bring it in for repair I will be charged. I'm absolutely livid this jas happened They will not take responsibility for damaging my car . Any advice would be very much appreciated

So sorry another victim this man is disgusting what he's doing

Dam I missed that ... could of done with laugh

Tomorrow I was going to start my court claim against him ... so much money involved in all this

I'm worried he may bankrupt him self .. to get out of this ..

Not heard a thing.. but the cost to repair the kuga keeps on mounting up part of me is thinking I should give up on the car its just one thing after another . Its currently at its second home the garage , rather thats its first home its there more times then its here . .. I will give this Birmingham trading standards bloke a call thanks for that .I'm thinking also I should log this with the police, least more on record about him . I never bothered at the beginning believing this is a civil matter and I would be forbed off . But the more people coming foward the more apparent how sinister he is . Hes a dangerous fraudster! and police will see this I will also need some help in completing the small claims court application against him if I may please

Whats this about his buddies pretending to be the police?? I missed that bit

Any update ? I cant find him online at all now

Thank you first address / name confirmed for me .. He reads everything we post on this site