Hi Lee Many thanks for your response. I'll prepare an e-mail containing all of the details and will send this on to you shortly. Best regards

Thanks Andy, much appreciated, best regards

Hi I have 4 Vodafone contracts. We moved house in Nov 2013 and although the signal checker says we should have a signal we don't. For 2 of the phones the contracts are still running but have not been used as we had to take out contracts with O2 instead. My personal phone's contract is soon to end so I am switching to O2 and the other phone is now just used when out and about. I want to cancel the 2 contracts for the phones which are now on O2 and have been for many months. I have wrestled with trying to use sure signal to overcome the problem. However despite trying two different v3 units the problem still persists i.e. the signal drops out or breaks up. I use my mobile for work and it is embarrassing when a client can't hear me properly or for them when they have to repeat themselves many times for me to make out what they are saying. Vodafone has tried resetting the sure signal boxes but have concluded that the problem lies with our BT broadband. BT has checked the line and say there is nothing wrong with it but admit that the upload speed is just 0.25 MB not the min of 1 MB required by sure signal. I'm not happy paying for a service that I cannot get no matter how hard I try. Please can you advise on how I can get my contracts cancelled without incurring a penalty. Thank you