Yes, the bill online just shows the amount outstanding. No red letter or anything to indicate a problem. Have been in this property for 11 years. We move address this week

They never sent paper bills to my postal address and I don't think were meant to. They have acknowledged that they are in error for not highlighting the issues sooner and letting it go on for so long. I move out this week but still no resolution and will be moving to a new provider (whoever is already set up at the new address).

Hi They genuinely never chased me. The only thing they did was send a monthly email to say my bill was now online. To access the information I had to log in which I never bothered doing because I don't do this with any of my dd's. There was never any indication that anything was wrong. I provided the info for the dd, they just never set it up and never let me know. TBH they weren't even aware of it until I found out.

Hi everyone. I'm new here and need some sound advice on what to do please. Around a year ago I stupidly signed up with first utility for our gas and electricity. Unfortunately they failed to set up a direct debit and then never bothered letting me know. On the off chance I got in touch with them one day and noticed I was in debit nearly £1000! Eventually (months later) we resolved the issue and they compensated me £300 but my bills were now astronomical because of having to overpay each month to clear the debt. Since then we sold our house and I called FU to give a change of address only to discover that there was still £1000 outstanding on my bill! When I investigated further they failed to set up a direct debit YET AGAIN!!! I am now in a position where I cannot afford to be paying such huge amounts on this debt but FU won't clear the debt ( or even a decent amount of it). They have issued a deadlock letter so I can go to the ombudsman but I know that often the results of investigations are poor in comparison to the level of stress it causes you. Feel like just moving house and letting them try to hunt me down!