Thank you. I have just typed a letter of complaint to them detailing the sequence of events. I am worried that it seems to be my word against his (the agents) and I have no way of proving that he has not called.

Please advise! I have an account with the Shopacheck and have always been a good customer in that I always paid on time and paid off quickly. However since the beginning of September no agent has called at my address. I contacted them and we agreed a day and timespan. However the agent has still failed to appear and I am now getting stroppy letters from Shopacheck accusing me of defaulting on the agreement. I have rung Head Office and their attitude is that it is my responsibilty to pay but I have no way of paying without an agent calleing round. I have the money ready but no-one to give it to. What can I do? there does not seem to be a local office. All I want to do is pay it. I am so cross as the agent in question is claiming that he has been calling round and is blatantly lying.