Yes I know that I should have checked however unfortunately I was away from home and didn't have my insurance documents with me so gave the details to Autoglass hoping that they would have told me if I was not covered. I do have cover, however because autoglass is not my insurance companies "approved dealer" then they will only pay a limited amount. As it stands the cost is as follows: I paid £75 when the replacement was fitted. Insurance are saying I need to pay another £50 towards my excess (£125) Autoglass are asking for another £242 Insurance will pay £150 max. So the screen will cost £467 in total. That cannot be right. Autoglass have said they would give me a different price if I do not go through the insurance however they will not give me that number until I have cancelled the insurance claim.

It was in the day that I called to get the screen done so I would have thought they would have checked prior to completing the work.

Is that something I can use against Autoglass then?

Ok thank you, I will look into what you have mentioned and go from there. I have contacted the regulatory body for Autoglass to ask for any help from them. I am unsure if they will be able to help but I hope they can. In the mean time I think I need to get some quotes from other companies and Autoglass and see how much "reasonable" is. Does that sound like the best plan? Also should I request the charge in writing from Autoglass or should i start the paper trail because I have only had a telephone call from them asking for the money?

Hello, I realise that this post is now quite old however I was wondering if you ever reached a conclusion and if so what was it? I ask because I am having the same issue with Autoglass. Thanks in advance.