Just had an unpleasant morning with the AA trying to sort out my daughters cars. Refused to even look at the car because head office deemed it was the same fault as a previous call out two days earlier. I argued that they could not possible know that until the mechanic actually looked at the car !! On hold for ten minutes then they hung up , had to redial and explain everything again. Is it best to email or send a letter of complaint and compensation by recorded delivery to the CEO? Has anyone got a name for the CEO ? Thanks in advance Peter