Here's the story: I had a near brand-new contract Sony Xperia SP that I stupidly managed to drop face down on the pavement on the way to work one day. The phone was completely functional but the display was slightly obscured by the cracks. I took the phone into a high street repair shop (part of a big mall complex in Bristol) and was quoted £50 for a full screen repair with a turnaround of about 30 minutes. I left the phone with them and returned 30 minutes later. They told me that they had replaced the screen but could now not get the display to work. They told me to return the next Monday. Now it has been 3 months and I still have no phone. They always give me a reason and quote the following Monday for it to be fixed. The current story is that they have tried 2 screen replacements in house (to no avail) and have currently sent it away for an expert repair. I think they have broken the phone and are unwilling to be honest, but I have no idea where I stand (I never got a receipt due to the original 30 minutes turnaround time). They have my phone number on record and lent me a cheap phone whilst the repair was happening, but aside from that I have nothing to prove my story. How do I sort this? Can I win?