​I was persuaded to move my business to Parcel Monkey spending about £2,000.00/year on courier services - it was probably the worst decision I ever made. I tried to make it work over a few years but overall it was very hard work indeed. Collections were often missed, deliveries even more so.I became so concerned that I paid extra for the premium (guaranteed) delivery each time in the hope it would improve but it was no better. The front of room staff are helpful and pleasant, but the service itself (mostly provided by City Link) was terrible. They are cheaper but the hassle in re-booking, explaining to customers why they are not going to receive their goods etc just isn't worth it. If you are thinking of sending the odd parcel, there is not so much to lose, but if you are thinking of opening an account for business purposes you will be sorely disappointed (and so will your customers).