I have hounded them on Twitter and they don't bother to reply. Even Which magazine have tweeted EE twice to get in touch with me and they don't respond to them. I suppose this letter from EE will be enough to take it to CISAS? EE told me it is not a 'deadlock' letter as they are not obliged to give one, just a letter stating there is nothing else they can do.

Hi rebell11, Thanks for the welcome. I should have explained myself better. The complaint letter was sent to Olaf basically saying I want out of the contract without financial penalty and the letter I will be getting back will be from the Exec Office saying there is nothing more they can go. I was wondering if the CISAS or Court action would now be best? All the best.

Various departments have admitted that there have been problems with the mast in my area - EE Twitter 15th May & Customer Rep on 4th June admitted that the mast nearest my home is not even 4g capable. My phone drops to ‘No Service’ when I am at home and in my local area. I am unable to get 4g let alone 3g and my proof is the screen shots that I have taken. The constant poor signal and lack of Internet means that I cannot make use of a service that I am paying for. On numerous occasions I have attempted to resolve this issue. I have been promised callbacks from various people and they never materialise – I even received a text saying that “I have not been forgotten about and someone would call shortly” even then they still did not call. I have done a sim swap as EE requested and handed over the five postcodes but these are never logged and I have to give them again and again. The customer service received from EE is totally disgraceful and the sheer contempt shown to customers is despicable- it says a lot when EE ignore tweets from Which? Magazine to rectify my issues. EE now tell me a letter has been sent to me saying that there is no problem with masts, they can't guarantee 100% coverage and they won't be taking my complaint further. I just want out of this contract, so what now?

Olaf doesn't bother to reply to emails!