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kmk00

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  1. I believe that Sixt is trying to rip me off. The facts were as follows: - The rental was for one day for £30 - I did not take the overpriced insurance. - The car was scratched / scuffed / damaged all over. - On return, the car was extremely thoroughly checked (delaying me needing to go to work) - Some non-recorded damage was found. - It was minor scuffing to the wheel arch. - I was asked to sign to check in - I did without being told what I was signing. - Having been informed by email, I complain to the full extent. - Several weeks later I received a bill for £338 for repair. - I have checked their terms and conditions. - The terms say that I am responsible for the "reasonable cost" of repair unto the excess for damage while in my possession. - Sixt say that I signed it in and out and that I am liable. - I have asked for evidence (10 that the repairs are or will be carried out, (2) a discount will be applied because of the the extensive cosmetic work required on the whole car, (3) the cost of the repair they claim is reasonable. - I have received no reply to this but weeks later (after my interim chasing) a further "reminder" to pay the £338 plus a late payment charge came through. My view is that (1) the likelihood is that I did not cause the damage, and (2) the charge is excessive. The whole process defeats the purpose of a convenience hire of a car local to me for the day for a short trip. A car hire cost of £28 with a bill of £338. I am also of the view that their contract and practices may be in breach of unfair consumer contracts legislation. I appreciate that I may be in a weak position re: their checking process and documentation. but my sense is that there is a possibility of sharp practice going on. I am minded to charge Sixt for my admin time - which as a busy professional is likely to significantly exceed the amount they will recover from me if successful in their claim. Has anyone else had similar experiences of Sixt? I had used them previously - mainly outside the UK - and found them to be excellent, with great cars, reasonable rates, smooth processes and polite employees. Sadly, I am unlikely to use them again.
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