Thank you. Some engineers turned up regarding the 'gas leak' right after I posted this thread. They weren't very helpful and just scooted off the moment they found no fault. However, they told me that there was a 'Gas Disc' in place which meant I had been capped that only EON can remove. The letter that they posted right after they swapped meters made no such mention of this and I am loathe to call EON again because their staff are clueless and incompetent.

I came to visit my disabled daughter today who lives with my ex partner. When I got there nobody was home. Whilst waiting at the door I saw that EON had shoved some notice through the door which was hanging out. As the gas and electric are in my name I took a look. I found a notice that they had installed a pre-payment meter, with a further notice that they were obtaining a warrant. Not a copy of any warrant itself but a standard letter saying that they would be applying for one on the 27th March. There's no copy of that warrant but I checked the outside meter and sure enough it had been changed for a pre-payment one. When my partner finally returned I was less than pleased with her. She admitted that she hadn't been paying attention to the bills, because they were in my name, but going through the letters I could find nothing from the court about any warrant. Nor was there any copy of the warrant. Included with this letter through the door was a breakdown of charges. They had added a £257 visit for coming to fit the pre payment meter, £57 warrant application costs and the bill itself seems to have doubled from what the earlier bills were charging! Worst of all they claim to have put £10 emergency credit on the meter, but absolutely nothing works. We have tried everything. I had to go to work and when my partner called the gas people they said they wouldn't even speak to her 'because of data protection and all that' and would only speak to me. I tried calling them and was on hold for half an hour and they were utterly clueless about what department to call. Then they promised to call me back and they didn't. Then, just to top it all off my partner called my work to tell me the outside reeks of leaking gas. So I had to leave work and tear over there. Yes, it reeks alright. So I called the emergency gas leak helpline. They told me someone would be there in an hour. That was over TWO HOURS ago. Admittedly the smell of gas has gone (because we turned it off at the lever) but I'm furious that nobody has shown. Incidentally, I read somewhere that if you are having severe financial difficulties, or have a child or someone is disabled then they will assist you better. We qualify for all three but they are just as disinterested and keep brushing off everything citing "data protection" over and over again like some meaningless mantra. Can anyone give me some advise as what to do next? It's gone 8pm without the gas ever bothering to call us back, and now we're stuck with nothing. I accept the bill should have been paid, but that's not much use to us right at this moment.