Oh yes, the recipient was the shop....But the drop off point was selected from the Parcel2Go web page. It was the drop off point who refused the delivery, not the customer who I sent the package to who should be the person who needs a chance to accept/collect it surely?

I sent a parcel via Parcel2Go using their "shop to shop" service When it arrived at the destination shop in Nottingham my customer received a text to say it was ready for collection at the shop. (as planned) The text message said that the parcel would be there up to 1st of March. When he arrived on 23rd February, the parcel was not there. The shop assistant in Nottingham said they had returned the parcel as they did not have enough room to store it. The parcel was sent back to Parcel2go in BOLTON (NOT BACK TO ME)... and now they want to charge me to send it back to me as the receiver of the parcel refused it. The “receiver of the parcel” was the shop IT WAS NOT THE PERSON WHO THE PARCEL WAS SENT TO Why should I have to pay to return the parcel to me, when the agent at MAHAL STORES, 250, Trowell Road, NG8 2DS refused the parcel !!!.... NOT MY CUSTOMER And when you contact them they are only available via web chat and the returns team are only open whilst I Am at work between 9 & 5pm. I am livid. WHAT A JOKE