Hi i'm posting here to give my experience and outcome. I was investigated for living with a person they believed to be my partner. They initially asked me to send in utility bills, mortgage statements, bank account statements, and council tax bill to prove my single claim which I did. The person they believed to be living here is a really good friend and has been for ten years, He had helped my daughter obtain a car on finance. basically as she had just turned 18 and couldn't get credit, in doing so he had to change his driving licence to my address. They had suspended my payments which caused a real financial hardship. Upon receiving the evidence above they phoned me to say it was insufficient, in reply I said I have sent you everything you asked for, The lady I spoke to on the phone at this point was really rude and said if he is not your partner why are his bank statements, his p60, and doctors registered at your address, As you can imagine this really threw me and it made me really angry, Having believed what she had said I phoned jay and asked him about it keeping in mind that I would have known if his bank statements were coming here, He insisted none of what the lady said was true, she also asked why I wasn't claiming the 25% single person discount on council tax, I told her I had an 18yr old daughter living with me so I wasn't entitled to it. Jay came to see me on the Friday evening with p60, bank statements, doctors letter all in hand, proving the woman had blatantly lied to me. Jay then sent all this documentation of with a covering letter. Now what they don't want you to know is they get commission on every penny they claim back so my advice to anyone who is investigated and truly are entitled to the monies claimed fight your corner do not be bullied into admitting guilt if innocent.