Hi ya, (sorry to tag on to this thread but Imported, you cannot receive any more private messages since your inbox space is full - FYI) Anyway... Please can you tell me how to up date my interst spreadsheet. I filled it out a while ago, and as I'm about to send my Letter Before Action letter I want to up date it. I'm good with excel but these formulars are way above my head! Many thanks Manda

Hi Bowkett and All I have read with GREAT interest your thread - VERY INFORMATIVE! I received today the first standard letter from Abbey enclosing their complaints leaflet. I was unsure of what to do so looked on here...... Looks like I have a long way to go before getting back my money though I couldn't believe it when I got to the end of the thread and its still not sorted.... was like reading an excellent book but the last few pages are missing!!! Really Really eager to hear what happens.......