Hello I am one the managers here at DFH Ltd We are very sorry that your daughter has had a poor experience and we take this very seriously and want to sort this out ASAP We pay out to our creditors every day and send monthly statements to all of our customers Please can ask your daughter to call either Suzanna our Managing Director on 0161 228 6068 or Dan our Head of Customer Services on 0161 228 6073 Regards James