It recently came to my notice that I have been unknowingly charged a policy administration service of £9.99/month by Phones4U, from 4.3.2006 without my knowledge,FOR A PHONE THAT I DID NOT PURCHASE,and for an insurance product that I know nothing of, for SEVEN YEARS amounting to £839.00. This policy only ended on 5.3.2013 when Phones4U determined correctly that I no longer lived at that address in Hartlepool. This policy was for a SONY ERICCSSON W810i Org C Black, a phone that I never purchased . I had taken this phone for a trial period and returned it within the 14 days time period way back in 2006. Yet I was charged an insurance premium of £9.99/month without my knowledge and this charge has been taken out of my a/c every month without fail for seven years, which I presumed to be a bank charge and hadn't investigated. I hadn't received any documentation about this policy during this period and knew nothing about its existence . This whole process is highly unfair and when I spoke to their customer service agent they kept me on hold for a long time without making an effort to answer the call. :mad2: